Kimberly Rojas Valdivia
San Diego,CA
Summary
Professional with a background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments. I'm a professional with a track record of optimizing operational efficiency and leading teams to success. Recognized for fostering a collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills. Proactive Assistant General Manager with a history of success managing operations, building teams, and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgment and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Consortium Holdings (Craft and Commerce)
09.2016 - Current
- Created a positive work environment for employees and delivered exceptional customer service
- Handled employee problems in the absence of the general manager
- Collaborated with upper management to improve the productivity of operations
- Maintained professionalism in customer interactions, answered concerns, and resolved problems with a friendly and knowledgeable approach
- Took care of customer problems escalated by other staff members
- Helped improve customer service, quality assurance, and service speed by developing and implementing successful solutions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delegated work to staff, setting priorities and goals
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
PSR/CNA Float
Family Health Center
05.2024 - Current
- Created a positive work environment for patience
- Collaborated with management to improve the productivity of operations
- Maintained professionalism in patient care interaction
- Extensive knowledge in Insurance verification
- Vital signs and patient assistance
- Charting
- Call center specialist
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA Student
Bella Vista Health Center
03.2022 - 04.2022
- Charted daily information such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized and reported abnormalities or changes in patient's health status to nursing staff
- Organized games and other activities to engage clients and offer mental stimulation
- Responded to call lights to assist patients with various care and comfort needs
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Cared for patient activities of daily living by assisting with eating, bathing, toileting, and mobility
- Gathered and documented vital signs and demographic data
- Managed and maintained patient rooms, shared-living areas, and nursing stations
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Supported theneeds of many residents under long-term care.
Buyer
Whole Food Market
01.2014 - 01.2016
- Worked closely with managers to plan special buys
- Researched competitors and sourced new vendors
- Documented purchasing activities, inventory reports and department records
- Analyzed sales trends to maximize sales potential
- Tracked and approved procurement plans and inventory levels
- Performed detailed review of high and low-performing products
- Assessed trends and inventory usage to provide maximum product coverage for different time frames
- Organized inventory for multiple locations and diversified product selections
- Assessed changes and determined proper courses of action by collaborating with suppliers
- Led sourcing projects to maintain on-time delivery of purchased materials
- Recommended optimal suppliers after qualifying vendors and evaluating proposals
- Assisted managers in developing promotions to move existing stock
- Developed and improved account relationships.
Education
Master of Science - Social Work
Arizona State University
Phoenix, AZ05-2026
Bachelor of Arts - Communications-Interpersonal Relations/Marketing
SDSU
San Diego, CA05.2024
CNA -
Southwestern College
Chula Vista, CA05.2022
Associate of Arts - Communications
Southwestern College
Chula Vista, CA05.2014
Associate of Arts - Social Sciences
Southwestern College
Chula Vista, CA05.2014
Skills
- Process Improvements
- Work Planning
- Policy Implementation
- Team Supervision
- Goal Setting
- Performance Management
- Culture Improvements
- Staff Training
- Bilingual
- Efficient
- Detail-Oriented
- Upbeat Personality
- Marketing Expert
- Outstanding Communication Skills
- Interpersonal Relationships
- Vital signs monitoring
- Maintaining confidentiality
- Compassionate communication
- Reliable team player
- Recording vital signs
- Collecting vital signs
- Responding to emergencies
References
- Sara Alvarez, Register RN for the City of San Diego, 619-634-8183
- Sabrina Santiago, General Manager CH, 619-576-7271
Timeline
PSR/CNA Float
Family Health Center
05.2024 - Current
CNA Student
Bella Vista Health Center
03.2022 - 04.2022
Assistant General Manager
Consortium Holdings (Craft and Commerce)
09.2016 - Current
Buyer
Whole Food Market
01.2014 - 01.2016
CNA -
Southwestern College
Associate of Arts - Communications
Southwestern College
Master of Science - Social Work
Arizona State University
Bachelor of Arts - Communications-Interpersonal Relations/Marketing
SDSU
Associate of Arts - Social Sciences
Southwestern College
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