Cindy Aviles
Hollywood,FL
Summary
Proven leader with extensive experience in retail management and customer service, notably at Dollar Tree Stores. Excelled in problem-solving and multitasking, enhancing customer satisfaction through effective communication and staff training. Demonstrated proficiency in inventory and cash control, achieving significant improvements in store operations and customer relations without exceeding a single numerical percentage.
Overview
8
8
years of professional experience
Work History
Store Manager
Dollar Tree Stores
08.2020 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Customer Service Representative
Target
02.2018 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
LOCATEL Pharmacy And Medical Equipment
02.2016 - 01.2018
- Collaborated with healthcare professionals to devise customized care plans for patients requiring medical equipment.
- Maintained up-to-date knowledge of industry trends and advancements, staying ahead of the curve in providing top-quality solutions for clients.
- Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
Education
High School Diploma -
Hialeah High School
06.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Store Manager
Dollar Tree Stores
08.2020 - 06.2024
Customer Service Representative
Target
02.2018 - 08.2020
Sales Associate
LOCATEL Pharmacy And Medical Equipment
02.2016 - 01.2018
High School Diploma -
Hialeah High School
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