Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cindy Baccile

3508 El Prado Ave Spring Hill,FL

Summary

Highly detail-oriented and professional Universal Banker successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

11
11
years of professional experience

Work History

Universal Banker

Truist Bank
07.2023 - Current
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing credit card applications, and signing up for new services.

Branch Coordinator

SunTrust
10.2018 - 07.2023
  • Assist Branch Leader with Training, coaching and development of teller line teammates.
  • Ensure teammates adhere to internal controls, risk management, operational procedures. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines.
  • Lead day to day transactions of teammates ensuring superior client service with minimal service disruptions.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.

Float Teller

SunTrust
05.2016 - 10.2018
  • Adhered to financial services security and audit procedures.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Teller

PNC Bank
06.2015 - 01.2016
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Explained bank services, financial products and applicable fees to customers.

Banker

Wells Fargo
11.2012 - 03.2015
  • Advised customers on bank products, services and financial planning options.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Education

High School Diploma -

River Ridge High School Adult Education
New Port Richey, FL

Skills

  • Expert in risk management
  • Excels in team leadership
  • Proficient in Windows and Microsoft
  • Client relationship management
  • Employee training
  • Relationship building
  • Team building
  • Cash Handling

Accomplishments

  • Led team to achieve Branch monthly goals, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to Branch Coordinator due to exceeding sales goals and client experience.
  • Developed relationships with 50 new clients and typically exceeded sales goals by 110%

Timeline

Universal Banker

Truist Bank
07.2023 - Current

Branch Coordinator

SunTrust
10.2018 - 07.2023

Float Teller

SunTrust
05.2016 - 10.2018

Teller

PNC Bank
06.2015 - 01.2016

Banker

Wells Fargo
11.2012 - 03.2015

High School Diploma -

River Ridge High School Adult Education

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Cindy Baccile