Marco Flores
Chicago,IL
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 16 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
37
37
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
South Holland, IL
12.2024 - Current
- Processed loan applications according to established guidelines.
- Created strategic financial solutions to suit individualized client needs.
Central Underwriter
PLS Financial Services
Oakbr, IL
01.2022 - 11.2024
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Gathered and analyzed information to determine risk acceptability.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Branch Manager
One Main Financial
Chicago, IL
05.1988 - 09.2020
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Modeled trends and adjusted branch plans accordingly.
- Exceeded quarterly sales goals by 20%.
- Educated customers on the variety of loan products and available credit options.
- Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
- Consistently increased sales by developing key customer and merchant relationships.
- Consistently complied with company policies and government regulations.
- Completed financial analysis of revenue.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Education
High School Diploma -
Cathedral High School
Chicago, IL1984
State of Illinoise Insurance License
Loyola University of Chicago 1987
Chicago, ILBusiness Administration/Accounting 1984-1986
City Colleges of Chicago-Harry S Truman College
Chicago, ILSkills
- Multi-tasking ability
- Computer proficiency
- Dependable
- Reliable
- Expert in risk management
- Customer service
- Fluent in Spanish
- Excellent communication skills
- Strong interpersonal skills
- Employee training
- Financial analysis and planning
- Deductive reasoning ability
- Loan processing
- Underwriting
- Mortgage lending
- Detail-oriented
- Excellent time management skills
- Financial administration
- Motivational leadership style
- Excellent work ethic
Timeline
Personal Banker II
Fifth Third Bank
12.2024 - Current
Central Underwriter
PLS Financial Services
01.2022 - 11.2024
Branch Manager
One Main Financial
05.1988 - 09.2020
High School Diploma -
Cathedral High School
State of Illinoise Insurance License
Loyola University of Chicago 1987
Business Administration/Accounting 1984-1986
City Colleges of Chicago-Harry S Truman College