Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Bass Nicholson

Dallas,NC

Summary

Dedicated and results-driven Warehouse Manager and Operations Specialist with 20+ years of experience in logistics, warehouse management, team building, and customer relations. Proven track record of improving productivity, streamlining operations, and cultivating a high-performance team culture. Strong leadership and training capabilities, paired with a keen eye for identifying process improvement opportunities.

Overview

28
28
years of professional experience

Work History

Acting PG, Scanner, Water Spider, Damage Land Processor, Problem Solver

Amazon Fulfillment Center – CLT4
01.2021 - Current
  • Managed two key departments: Damage Land and Problem Solve
  • Achieved high individual performance in both damage processing and problem solving
  • Improved Damage Land efficiency by 20%
  • Boosted Problem Solve sideline rate from 80% to 130% average
  • Re-trained staff and set individual/team goals to raise morale and productivity
  • Collaborated with Operations, Area Managers, Quality Control, and Environmental Services

Scanner, Water Spider, IB Dock, Outbound Dock

Amazon Fulfillment Center – CLT9
09.2020 - 01.2021
  • Ranked #1 in water spider productivity rates

Owner

A Caring Dust Bunny
01.2015 - 08.2020
  • Founded and operated successful home and office cleaning service
  • Provided care giving services to 40% of client base
  • Sold client base upon relocating to Charlotte, NC

Quality Control Manager

Thompson Meat Packaging
01.2010 - 01.2013
  • Oversaw all daily production and sanitation inspections
  • Worked directly with USDA inspection teams
  • Developed new CCP (Critical Control Point) hazard protocols
  • Calibrated all quality control testing devices used in production

Freight & Dock Manager

Local Union 385 / Trade Show Division
01.2005 - 01.2007
  • Oversaw trade show dock logistics and freight coordination
  • Collaborated with Disney Distribution Center as Forklift Driver and Picker

Site Manager

Transit Air Cargo / ELITeXPo
01.1998 - 01.2005
  • Managed trade show logistics and vendor communications
  • Negotiated contracts with industry leaders (Freeman, GES, Brede, Shepard)
  • Developed new on-site coordination procedures for Orlando office
  • Increased profitability through strategic freight sales and vendor partnerships

Education

Bachelor's Degree - Business Management

University of New Orleans
New Orleans, LA
01.1983

Associate Degree - Business Administration

Phillips Jr. College
Metairie, LA
01.1981

High School Diploma - undefined

Grace King High School
Metairie, LA
01.1979

Skills

  • Warehouse & Inventory Management
  • Team Leadership & Staff Development
  • Performance Optimization
  • Customer Relations & Communication
  • Logistics & Freight Coordination
  • Problem Solving & Root Cause Analysis
  • Quality Control & Compliance
  • Productivity Improvement

Timeline

Acting PG, Scanner, Water Spider, Damage Land Processor, Problem Solver

Amazon Fulfillment Center – CLT4
01.2021 - Current

Scanner, Water Spider, IB Dock, Outbound Dock

Amazon Fulfillment Center – CLT9
09.2020 - 01.2021

Owner

A Caring Dust Bunny
01.2015 - 08.2020

Quality Control Manager

Thompson Meat Packaging
01.2010 - 01.2013

Freight & Dock Manager

Local Union 385 / Trade Show Division
01.2005 - 01.2007

Site Manager

Transit Air Cargo / ELITeXPo
01.1998 - 01.2005

Associate Degree - Business Administration

Phillips Jr. College

High School Diploma - undefined

Grace King High School

Bachelor's Degree - Business Management

University of New Orleans

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