Cindy Beed
Salt Lake City
Summary
Dynamic professional with extensive experience in customer service and massage therapy. Skilled in assessing client needs and ensuring satisfaction through attention to detail and adaptability. Committed to enhancing client experiences and fostering a collaborative team environment.
Overview
31
31
years of professional experience
Work History
Massage Therapist
Hand and Stone Spa
Midvale, UT
10.2024 - 12.2025
- Delivered high-quality therapeutic and relaxation massages tailored to individual client needs.
- Consulted with clients to assess their massage preferences and specific areas of discomfort.
- Maintained a clean and organized treatment environment in compliance with spa standards.
- Utilized various massage techniques, including Swedish, deep tissue, and hot stone therapies.
Customer Care Representative
Byram Healthcare
Salt Lake City
03.2023 - 09.2023
- Resolved customer inquiries by utilizing product knowledge and effective communication skills
- Coordinated with healthcare providers to ensure timely delivery of medical supplies
- Assisted customers with order processing, maintaining accuracy and attention to detail
- Documented customer interactions in CRM system for efficient follow-up and resolution
Customer Service Associate
FedEx Corporation
Salt Lake City, UT
07.2021 - 02.2023
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Processed shipments accurately using FedEx systems, ensuring timely deliveries.
- Collaborated with team members to streamline operational workflows and improve service quality.
- Trained new associates on customer service protocols and company policies, fostering a knowledgeable team environment.
ESD Lead
United Airlines
Salt Lake City
01.1995 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Utah College of Massge Therapy
Salt Lake City, UTSkills
- Customer complaint resolution
- Product knowledge
- Complex Problem-solving
- Guest services
- Customer relationship management (CRM)
- Refunds and exchanges
- Quality assurance
- Account management
- Product merchandising
- Appointment scheduling
- [Software] CRM system proficiency
- Hospitality and accommodation
- Inbound and outbound calling
Timeline
Massage Therapist
Hand and Stone Spa
10.2024 - 12.2025
Customer Care Representative
Byram Healthcare
03.2023 - 09.2023
Customer Service Associate
FedEx Corporation
07.2021 - 02.2023
ESD Lead
United Airlines
01.1995 - 01.2021
Utah College of Massge Therapy