Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Summer Nielsen

Customer Service
Monroe,LA

Summary

Accomplished Massage Therapist and Sr Customer Service Representative with a proven track record in enhancing client satisfaction. Excelled at Discover Financial Services by exceeding performance targets and mastering customer complaint resolution. Demonstrates exceptional teamwork, adaptability, and organizational skills, ensuring top-notch service delivery and operational efficiency.

Overview

9
9
years of professional experience

Work History

Massage Therapist

Owner Glyphed Bodywork
06.2019 - 05.2024
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Maintained client treatment records and designed long-term care programs for return customers.

Sr Customer Service Representative

Discover Finacial Services
04.2018 - 06.2020
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Accounts Reciveable

RST Brands
02.2015 - 08.2017
  • Supported internal audit processes, providing documentation and clarification as needed for timely completion of audits.
  • Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
  • Improved cash flow by promptly resolving billing discrepancies and disputes with clients.
  • Facilitated interdepartmental communication regarding account status, ensuring prompt resolution of any issues affecting receivables collection.
  • Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.

Education

High School Diploma -

Grantsville High School
Grantsville, UT
05.2001 -

LMT - Massage Therapy

Myotherapy College of Utah
Salt Lake City, UT
05.2001 -

Skills

Customer Complaint Resolution

Reliability and punctuality

Cash Management

Self Motivation

Teamwork and Collaboration

Up-selling techniques

Adaptability and Flexibility

Organizational Skills

Time Management

Interests

Coffee

Reading

Table top gaming

Travel

Timeline

Massage Therapist

Owner Glyphed Bodywork
06.2019 - 05.2024

Sr Customer Service Representative

Discover Finacial Services
04.2018 - 06.2020

Accounts Reciveable

RST Brands
02.2015 - 08.2017

High School Diploma -

Grantsville High School
05.2001 -

LMT - Massage Therapy

Myotherapy College of Utah
05.2001 -

Similar Profiles

CREATE PROFILE
Summer NielsenCustomer Service