Cindy Belflower
Corpus Christi,Tx
Overview
21
21
years of professional experience
Work History
District Parole Officer II
Texas Department of Criminal Justice
09.2013 - 04.2024
- Parole Officers visits with offenders at their residences, jails, correctional facilities, social services, and other agencies to obtain information
- Conducts activities to monitor offender compliance with conditions of supervision to include alcohol and drug testing; keeping chain of custody regulations
- Maintained detailed case files, documenting progress and ensuring accurate record-keeping for each individual on parole.
- Streamlined administrative processes by implementing efficient systems for tracking appointments, court hearings, and other important dates.
- Developed strong partnerships with community organizations to provide additional support for successful reintegration efforts.
- Conducted thorough investigations of alleged parole violations, ensuring fair outcomes for all parties involved.
- Trained in substance abuse, special needs/mental health, electronic monitoring, and super intensive supervision program.
- Collaborated with local law enforcement agencies to share information and coordinate responses to potential threats.
- Effectively communicated expectations and consequences, holding offenders accountable while working towards rehabilitation goals.
- Prioritized public safety while balancing the needs of offenders, fostering an environment conducive to positive change and personal growth.
- Responsible for providing Supervision to offenders, conducting parole investigations; and obtaining information for and preparing parole administration documentation
- Improved parolee success rates by developing tailored reentry plans and providing consistent support.
- Managed crisis situations involving high-risk individuals, utilizing de-escalation techniques when necessary to ensure public safety.
- Contributed to overall team success by assisting colleagues with caseload management and providing guidance on challenging cases.
- Facilitated positive change in parolees'' lives by connecting them with community resources and counseling services.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Performed routine home inspections and drug tests for offenders on parole.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Arranged substance abuse rehabilitation for offenders.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
Correctional Officer
Nueces County Sheriff Office
06.2011 - 09.2013
- Responsible for prisoner supervision while enforcing rules and maintaining security within the walls of the county jail
- Investigate discrepancies as assigned
- Specializing in magistrate and releasing procedures; extensive report writing and date entry.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Booked new inmates into facility and processed inmates for release.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Responded to emergency situations and de-escalated hostile confrontations.
- Investigated and responded to incidents of inmate misconduct.
Retail Representative
Nintendo of America
04.2007 - 05.2011
- Completed 80 National store accounts with extensive travel over 1000 miles monthly
- Reset product displays using planograms and maintaining store displays
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Complete reports and transmit data via hand-held computer
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Conducted product demonstrations to showcase features and benefits, driving sales growth.
- Increased sales through effective product promotion and upselling techniques.
- Assisted in the implementation of new store layouts to optimize product placement for increased sales opportunities.
- Maintained up-to-date knowledge of products and promotions to provide accurate information to customers.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
RadioShack
10.2006 - 04.2007
- Trained in loss prevention, of at all times, energetic and enthusiastic commitment to high quality customer services management of multiple clients, offered customers cutting edge problem solutions in confident and friendly but professional manner, motivated to exceed over quota and maintain substantial revenue for company.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Retail Supervisor
Joe's Crab Shack
04.2003 - 04.2006
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within retail space.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
Bachelor of Science - Criminal Justice
Texas A&M University-Corpus Christi
Corpus Christi, TX05.2010
High School Diploma -
Mary Carroll High School
Corpus Christi, TX 05.1999
Timeline
District Parole Officer II
Texas Department of Criminal Justice
09.2013 - 04.2024
Correctional Officer
Nueces County Sheriff Office
06.2011 - 09.2013
Retail Representative
Nintendo of America
04.2007 - 05.2011
Sales Associate
RadioShack
10.2006 - 04.2007
Retail Supervisor
Joe's Crab Shack
04.2003 - 04.2006
Bachelor of Science - Criminal Justice
Texas A&M University-Corpus Christi
High School Diploma -
Mary Carroll High School
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