Cindy Benitez
Coral Springs,FL
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Dane Street
West Palm Beach, FL
03.2022 - 02.2024
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
Customer Service Manager
Best Value Foods
Miami, FL
07.2019 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
VMR Products
07.2011 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Arts - Business
Florida International University
Miami, FL08.2019
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2000
Skills
- Regulatory Compliance
- Account Management
- Training and Mentoring
- Handling Escalations
- Quality Assurance
- Policy Enforcement
Timeline
Customer Service Manager
Dane Street
03.2022 - 02.2024
Customer Service Manager
Best Value Foods
07.2019 - 03.2022
Customer Service Representative
VMR Products
07.2011 - 11.2019
Bachelor Of Arts - Business
Florida International University
High School Diploma -
Miami Jackson Senior High School
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