Cindy Cajija-Mora
Marshville,NC
Summary
Motivated and proficient with a focus on creative problem-solving and effective communication. Experience improving workflow efficiency and delivering exceptional customer service in fast-paced environments, with the ability to learn new skills and adapt to changes.
Overview
2
2
years of professional experience
Work History
Shift Leader
High Octane Coffee
Monroe, NC
10.2023 - Current
- Supervised daily operations, ensuring smooth workflow and high-quality service delivery.
- Trained and mentored new team members on procedures and customer service standards.
- Monitored staff performance, providing constructive feedback to promote development.
- Ensured compliance with health and safety regulations in a fast-paced environment.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Applied Science - Accounting And Finance
South Piedmont Community College
Monroe, NC06-2027
Skills
- Positive attitude
- Cash handling
- Creative problem solving
- Customer service management
- Conflict resolution
- Adaptability and flexibility
- Effective communication
- Multitasking ability
- Time management
- Team leadership
- Problem-solving
Languages
Spanish
Native or Bilingual