Cindy Campbell
Kilauea,HI
Summary
Reliable and motivated individual proudly offering 25 plus years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant / Bar Manager
Piazza LLC ( B's Kitchen)
02.2022 - 01.2024
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Increased employee retention rates through proactive conflict resolution strategies and open communication channels.
- Maintained a clean, safe, and inviting atmosphere for staff and guests.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
Assistant Manager
AMA Restaurant
01.2018 - 03.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.(key holder)
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server / Bartender /Key Holder
Bar Acuda ( Capitol Inc.)
09.2005 - 03.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated strong relationships with repeat guests and community.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Bachelor of Science -
University of North Carolina At Wilmington
Wilmington, NCAssociate of Science - Nursing
Cape Fear Community College
Wilmington, NC01.2004
High School Diploma -
Durango Senior High School
Durango, CO06.1987
Skills
- POS System Operation
- Product Presentation
- Organizational Skills
- Menu Development
- Vendor Relations
- Event Planning
- Interpersonal Skills
- Outgoing Personality
- Customer Relationship Building
Certification
- Department of Liquor Control Training - County of Kauai
- Blue Card Certification-On Premise
Timeline
Assistant / Bar Manager
Piazza LLC ( B's Kitchen)
02.2022 - 01.2024
Assistant Manager
AMA Restaurant
01.2018 - 03.2021
Server / Bartender /Key Holder
Bar Acuda ( Capitol Inc.)
09.2005 - 03.2018
Bachelor of Science -
University of North Carolina At Wilmington
Associate of Science - Nursing
Cape Fear Community College
High School Diploma -
Durango Senior High School
- Department of Liquor Control Training - County of Kauai
- Blue Card Certification-On Premise
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