Cindy McWain
Centennial,CO
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Center for Vein Restoration
09.2024 - Current
- Provided exceptional support in managing patient inquiries and appointment scheduling.
- Facilitated efficient patient check-in processes, enhancing overall clinic workflow.
- Updated and maintained patient records using electronic health record systems.
- Assisted in verifying insurance information, ensuring accurate billing procedures.
Practice Manager
Richter Family Medicine and Wellness
07.2023 - 08.2024
- Enhanced patient care delivery through efficient management of practice operations. Streamlined daily functions of family medical practice by effectively handling a broad spectrum of administrative, financial, and insurance responsibilities. Resolved practice disputes and patient escalations, fostering a collaborative environment and improving overall patient satisfaction.
- Coordinated daily operations to enhance patient flow and reduce wait times.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Office Manager - Patient Advocate
Piedmont Triad Family Medicine
09.2020 - 06.2023
- Repeatedly recognized and promoted during tenure with Piedmont Triad Family Medicine, culminating in responsibility as Office Manager and Patient Advocate.
- Greet patients and facilitate appointment
- Verify Patient insurance & demographics
- Scan and update patients EMRs
- Maintain patient confidentiality in accordance with HIPPA laws
- Enter and code daily encounter sheets (ICD10 & CPT)
- Oversee daily office activities, ensuring the schedule runs smoothly and stay on time
- Resolve patient issues, financial issues address all patient escalations
- Manage multi line inbound phone system
Lead Supervisor
Ironwood Insights
01.2016 - 07.2020
- Led outbound call center initiatives, coordinating efforts for Medicare and Medicaid national hospital surveys while driving team performance and compliance.
- Conducted performance appraisals and provided motivational support to a team of 60 call center agents, fostering a high-performance culture.
- Managed task delegation and execution, ensuring accurate time-card entries, comprehensive daily reports, and effective onboarding of new employees.
- Monitored employees for quality, productivity, and adherence to HIPPA guidelines
- Trained and mentored new team members on best practices and operational procedures.
Education
Some College (No Degree) -
Eastern New Mexico University
Portales, NMHigh School -
Farmington High
Farmington, NM01-1984
Skills
- Compassionate healthcare delivery
- Office operations
- Proficient in organization techniques
- Appointment scheduling
- Office administration
- Conflict management
- Staff hiring
- Training and coaching
- Policy implementation
- Team supervision
- Performance improvement
- Efficiency enhancement
Timeline
Patient Service Representative
Center for Vein Restoration
09.2024 - Current
Practice Manager
Richter Family Medicine and Wellness
07.2023 - 08.2024
Office Manager - Patient Advocate
Piedmont Triad Family Medicine
09.2020 - 06.2023
Lead Supervisor
Ironwood Insights
01.2016 - 07.2020
Some College (No Degree) -
Eastern New Mexico University
High School -
Farmington High