Cindy Chancellor
Lady Lake
Summary
Experienced healthcare provider and administrator with over 25 years in fostering patient and referral relationships while overseeing daily operations of multiple facilities. Transitioning to Case Manager role to leverage direct patient care expertise and enhance care planning and patient advocacy.
Overview
25
25
years of professional experience
Work History
Area Manager of Operations
H2 Health
Lady Lake
11.2025 - Current
- Oversaw daily operations across multiple healthcare facilities.
- Implemented process improvements to enhance service delivery.
- Trained and mentored staff on best practices and operational standards.
- Coordinated schedules to maximize workforce efficiency and ensure adequate coverage.
- Developed individualized care plans incorporating feedback from clients and their families.
- Participated in interdisciplinary team meetings to discuss treatment options.
Physical Therapist Assistant/Southern Market Manager
Fit For Life Physical Therapy
10.2015 - Current
- Direct and Manage two outpatient physical therapy clinics
- Attended monthly operations meetings with partners, oversaw daily operations of two outpatient clinics, handled hiring processes, supervised PTs, PTAs, LMTs, exercise specialists, and front desk staff, conducted annual performance reviews, tracked clinic statistics, developed relationships with referral sources, upheld patient care standards, reviewed patient satisfaction surveys, implemented corrective action plans as needed, and managed staff scheduling.
- Dual role of Administration and treating Therapist
- Designed and implemented individualized treatment programs to restore, maintain, and improve physical functioning, alleviate pain, and prevent disability using a hands-on manual approach.
- Monitored patient progress and adapted treatment plans to reflect progress
- Educated families and caregivers on treatment programs to enhance at-home support and ensure continuity of care.
Physical Therapist Assistant/Clinic Manager
Ocala Family Medical
09.2013 - 10.2015
- Coordinated planning and opening of new outpatient physical therapy office, including facility layout, treatment equipment selection, staffing organization, and daily operations management under director.
- Managed full caseload of patients as Physical Therapist Assistant, utilizing hands-on manual approach. Developed individualized treatment programs to enhance physical function and alleviate pain.
- Collaborated with physical therapists to develop customized treatment plans.
- Educated patients on proper techniques for exercises and injury prevention.
- Assisted patients with rehabilitation exercises and mobility training.
Physical Therapist Assistant/Clinic Manager
Fit For Life Physical Therapy
01.2004 - 09.2013
- Worked as staff physical therapist assistant for 3 years, then promoted to clinic manager due to demonstrated leadership and clinical expertise.
- Transitioned to clinic manager, supervising staff, hiring personnel, and tracking clinic statistics to enhance operational effectiveness.
- Planned individually-designed treatment programs to restore, maintain, and improve physical functioning, alleviate pain, and prevent disability with a one-on-one hands-on manual approach.
Physical Therapist Assistant
Slocum Dickson Medical Group
06.2001 - 09.2003
- Focused on treatment of sports medicine and sports-related injuries.
- Focused on treatment of sports medicine and sports-related injuries as staff physical therapist assistant.
- Developed innovative aquatic therapy program to enhance rehabilitation outcomes.
Education
Orthopedic Manual Physical Therapy Certification -
Florida Institute of Manual Physical Therapy
Associates In Applied Science - Physical Therapist Assistant
Herkimer County Community College
Herkimer, NYVarious CEU Coursework With Focus On Manual Therapy
Institute of Physical Art
Skills
- Operations management
- Patient Assessment and goal development
- HIPAA/AHCA Requirements
- Patient experience and satisfaction
- Staffing and talent acquisition
- Operational Efficiency
Timeline
Area Manager of Operations
H2 Health
11.2025 - Current
Physical Therapist Assistant/Southern Market Manager
Fit For Life Physical Therapy
10.2015 - Current
Physical Therapist Assistant/Clinic Manager
Ocala Family Medical
09.2013 - 10.2015
Physical Therapist Assistant/Clinic Manager
Fit For Life Physical Therapy
01.2004 - 09.2013
Physical Therapist Assistant
Slocum Dickson Medical Group
06.2001 - 09.2003
Orthopedic Manual Physical Therapy Certification -
Florida Institute of Manual Physical Therapy
Associates In Applied Science - Physical Therapist Assistant
Herkimer County Community College
Various CEU Coursework With Focus On Manual Therapy
Institute of Physical Art