Cindy Clough
Jacksonville
Summary
Compassionate professional in animal healthcare, known for high productivity and ability to efficiently complete tasks. Skilled in diagnostic testing, anesthesia administration, and patient care management. Excels at communication, empathy, and teamwork, ensuring positive outcomes for both animals and owners.
Overview
22
22
years of professional experience
Work History
Veterinary Technician
Animal Care Of Ponte Vedra
Ponte Vedra
06.2021 - Current
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Obtained relevant health history and information from clients to maintain medical charts.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Prepared and reviewed records and consent forms.
- Assisted with polishing, removing stains and other dental procedures.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Designed medication and exercise plans for animals to optimize health.
- Prepared food to meet needs of animals under care with appropriate meals.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Performed ongoing clinical research and wrote notes to help vets with article writing.
Receptionist
Animal Care Of Ponte Vedra
Ponte Vedra
06.2021 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Compiled data from various sources into organized reports for management review.
- Assisted with onboarding of new employees by providing orientation information and support.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Emergency Veterinary Technician
BluePearl Veterinary Partners
Midvale
09.2019 - 05.2020
- ER technician, ICU technician, Receptionist
- Worked with the challenges with Covid 19
- In this busy downtown small animal practice, I am employed part time, primary as a technician, but with duties spilling over to the front desk
- My technical duties include taking medical histories, IV catheters, running in-house bloodwork and sending out, dental scaling/polishing, preparing patients for surgery, surgical monitoring and recovery, and nursing hospitalized patients
- Receptionist duties include scheduling appointments, managing phone inquiries and cashiering
- Also learning a new practice update with a new computer system cornerstone
- Skills Used: all skills of a veterinary technician/receptionist
- Client communications, and working one-on-one with only one doctor
- I believe every hospital has their way of doing things and my education just gets better
Veterinary Technician
Vca All Pet Taylorsville
Taylorsville
02.2017 - 08.2019
Veterinary Technician
Wasatch Hollow Animal Hospital
Ogden
08.2015 - 01.2017
Veterinary technician
avenues pet clinic
Salt Lake City
06.2014 - 12.2014
- In this busy downtown small animal practice, I am employed part time, primary as a technician, but with duties spilling over to the front desk
- My technical duties include taking medical histories, IV catheters, running in-house bloodwork and sending out, dental scaling/polishing, preparing patients for surgery, surgical monitoring and recovery, and nursing hospitalized patients
- Receptionist duties include scheduling appointments, managing phone inquiries and cashiering
- Also learning a new practice update with a new computer system Avimark
- Accomplishments: since I was out of the veterinary field for three years I was able to learn new technology, and different skills that another practice has to offer
- Skills Used: all skills of a veterinary technician/receptionist
- Client communications, and working one-on-one with only one doctor
- I believe every hospital has their way of doing things and my education just gets better
customer service
Farmers insurance
Far West
01.2012 - 01.2014
- Receptionist/secretary at the national insurance company
- My primary duty was to make our clientele feel welcomed, valued, and worthy of immediate an individual attention
- This job required the ability to interpret clients needs, validate their concerns, and exercise patience and understanding in the face of emotional events and duress
- In the process of giving insurance quotes, handling claims, filing, scheduling appointments, and providing documents for legal authorities, I ever was required to process information immediately and accurately
- Our company service policies quickly, and was required to utilize Internet resources, spreadsheets, fax machines and scanners
- Accomplishments: My accomplishments at this job was to learn to inner act and solve problems for clients
- To be patient and to communicate in a calm and a quick solution
- Skills Used: My skills included Internet software, filing claims filing, client communications, and accuracy with everything I did to accommodate my client
Veterinary technician
North Ogden animal hospital
North Ogden
01.2007 - 01.2011
Veterinary technician
Hollywood animal hospital/feline blood bank supervisor
Hollywood
01.2003 - 01.2007
- Veterinary technician two S
- Florida's oldest and largest 24 hour, AAHA certified, referral an emergency practice furnished a wide spectrum of duties with in a very fast-paced environment
- Daily responsibility included client interaction patient histories and phone updates
- Also including patient nursing care including catheterization, medication, monitoring, fluid therapy, central line placement and feeding tubes
- Diagnostics included phlebotomy, centesis, electrocardiography, Standard and digital radiography
- Surgery including packing and autoclaving instruments, preparing, monitoring, and recovering patients
- Also assisting doctors directly with treatments, Records, euthanasia, chemotherapy, transfusion and dentals
- Accomplishments: as I was there there were normally 13 doctors seven which were full time and we also did internships so I had a wide range of learning from different people in different areas on their abilities and then animal practice
- My biggest accomplishment was becoming feedline blood bank supervisor from 2006 to 2007
- That was drying and preserving blood for emergency purposes from donor cats in our 24 hour emergency clinic
- Skills Used: skills included working in harsh conditions during hurricanes with no power and still able to take care of patients on emergency basis
Education
High school diploma -
Plantationhigh school
Skills
- Veterinary Technician Experience
- Vital Signs
- Venipuncture
- Medical Imaging
- Veterinary Assistant
- Laboratory Experience
- Animal Restraint
- Medication Administration
- Phlebotomy
- Experience Administering Injections
- Kennel Experience
- Veterinary office administration
- Intravenous injection
- Cytocentesis
- Procedure billing
- Closed-chest CPR
- Thoracic and abdominal radiograph
- Euthanasia procedures
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Veterinary Technician, Highly Proficient, 06/01/20, Providing medical care to animals in a veterinary setting., https://share.indeedassessments.com/share_to_profile/542038dd6890e74e7ac2cd7fb4489906eed53dc074545cb7
Timeline
Veterinary Technician
Animal Care Of Ponte Vedra
06.2021 - Current
Receptionist
Animal Care Of Ponte Vedra
06.2021 - Current
Emergency Veterinary Technician
BluePearl Veterinary Partners
09.2019 - 05.2020
Veterinary Technician
Vca All Pet Taylorsville
02.2017 - 08.2019
Veterinary Technician
Wasatch Hollow Animal Hospital
08.2015 - 01.2017
Veterinary technician
avenues pet clinic
06.2014 - 12.2014
customer service
Farmers insurance
01.2012 - 01.2014
Veterinary technician
North Ogden animal hospital
01.2007 - 01.2011
Veterinary technician
Hollywood animal hospital/feline blood bank supervisor
01.2003 - 01.2007
High school diploma -
Plantationhigh school