Cindy Coggins
Clovis,CA
Summary
Dynamic professional with a proven track record at Embarc, enhancing customer experiences and boosting sales through expert product knowledge and exceptional service. Skilled in POS system operation and building rapport, I've significantly contributed to team success and regulatory compliance. My patience and empathy have fostered positive relationships, driving repeat business and ensuring satisfaction. Personable and dedicated with passion for customer engagement and cannabis knowledge. Well-versed in product strains and effects, combined with excellent inventory management and sales skills. Committed to enhancing customer experiences and driving sales growth.
Overview
25
25
years of professional experience
Work History
Guide
Embarc
04.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
- Restocked supplies and arranged displays.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Read industry publications to maintain knowledge on current and future bud trends.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Checked guests' photo identification for validity and age requirements.
Ambassador
Amazon
02.2020 - 10.2023
- Facilitated mentorship programs, pairing seasoned professionals with newcomers for enhanced learning opportunities.
- Improved learning outcomes with integration of multimedia resources into training materials.
- Fostered culture of continuous improvement, leading workshops on innovative teaching methods.
- Championed adoption of mobile learning tools, facilitating on-the-go training opportunities.
- Updated and maintained comprehensive library of training resources, accessible to all employees.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
Health Unit Cordinator
Shodair Children's Hospital
02.2015 - 07.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
- Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
- Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
Inventory Specialist
ConocoPhillips
10.2009 - 01.2013
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month at 14 locations. Completed travel in a weekly rotation of the stores
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
General Manager
Extended Stay America, ESA
01.2000 - 08.2009
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies. hote
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
Education
GED -
Bates Technical College
Tacoma, WA06-1993
Skills
- Patience and empathy
- Cleanliness and hygiene
- Maintaining confidentiality
- POS system operation
- Product knowledge expertise
- Sales proficiency
- Customer education
- Building rapport
- Loss prevention
- Product merchandising
- Regulatory compliance
- Restocking inventory
- Online order management
- Counting money
- Edibles upselling
- Cannabis strain identification
- Cash handling experience
Timeline
Guide
Embarc
04.2024 - Current
Ambassador
Amazon
02.2020 - 10.2023
Health Unit Cordinator
Shodair Children's Hospital
02.2015 - 07.2020
Inventory Specialist
ConocoPhillips
10.2009 - 01.2013
General Manager
Extended Stay America, ESA
01.2000 - 08.2009
GED -
Bates Technical College
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