Cindy Convery
Altoona,PA
Summary
Adept Medical Billing Specialist with a proven track record at Central PA Physicians Group, showcasing expertise in ICD-10 proficiency and exceptional quality-oriented teamwork. Achieved significant improvements in claims processing efficiency and accuracy, ensuring compliance with HIPAA and enhancing patient account management. Demonstrated mastery in insurance verification and denial management, contributing to a robust billing system.
Overview
16
16
years of professional experience
Work History
Medical Billing Specialist
Central PA Physicians Group
Altoona, PA
03.2012 - Current
- Processed invoice payments and recorded information in account database.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Input statement information, reconciled accounts and resolved discrepancies.
- Reviewed and verified benefits and eligibility with speed and precision.
- Performed quality assurance audits on submitted claims ensuring that they met industry standards.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Organized information for past-due accounts and transferred to collection agency.
- Processed credit card payments from patients in accordance with office policy.
- Completed appeals and filed and submitted claims.
- Reviewed claims for coding accuracy.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Reconciled codes against services rendered.
Call Center Representative
Answer Links
Hollidaysburg, PA
01.2009 - 08.2012
- Transcribed and forwarded customer messages to professionals.
- Fielded incoming calls, answered questions and transferred calls internally.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Entered notes into the database for each call received.
- Took messages from callers and accurately relayed details to intended staff.
- Transcribed message details to promptly relay to appropriate recipients.
- Managed multiple tasks simultaneously without compromising quality of work.
- Used reference files to answer simple questions about client business.
- Operated telephone switchboard to provide information, take messages and forward calls.
Education
Associate of Science - Medical Anthropology
Mount Aloysius
Cresson, PA05-1986
Skills
- E Clinical software applications proficiency
- Denial management
- Patient billing
- CPT knowledge
- HIPAA compliance
- Claim submission
- Medicare and medicaid process
- ICD-10 proficiency
- Payment posting
- Claims review
- Collections management
- Medical coding expertise
- ICD-10
- CMS-1500 billing forms
- Submission of medical claims
- Patient account analysis
Affiliations
In my spare time I enjoy gardening and taking care of my many animals including chickens, lovebirds, cats and dogs. I obtained a Master Gardeners degree in 2011 which has helped me broaden my outdoor space at home.
References
References available upon request.
Timeline
Medical Billing Specialist
Central PA Physicians Group
03.2012 - Current
Call Center Representative
Answer Links
01.2009 - 08.2012
Associate of Science - Medical Anthropology
Mount Aloysius
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