Medical Clerk
Cindy Cortez
Raleigh Group, P.C.
Memphis,TN
6
years of professional experience
Ambitious employee equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Work History
Receptionist
9 Months- Greeted patients and managed front desk reception at Campbell Clinic.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted patients with directions, paperwork, and clinic service questions.
- Verified patient demographics and updated records in electronic systems.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Medical Clerk
2 Years 1 Month- Organized and maintained medical records, ensuring compliance with regulatory standards to support patient care
- Protected confidentiality of medical records and sensitive information, adhering to HIPAA regulations to safeguard patient privacy
- Reviewed Raleigh Group patient charts for accuracy and completeness.
- Scheduled appointments and managed medical office calendars.
- Verified insurance details and updated patient demographic records.
Phlebotomist
4 Months- Engaged with patients to collect information for lab records, alleviating fear and anxiety to enhance cooperation
- Reduced patient discomfort during blood draws through effective tourniquet application, appropriate needle selection, and skilled insertion techniques
- Collected venous and capillary specimens for Baptist DeSoto Hospital patients.
- Verified patient identity and labeled specimens using hospital collection protocols.
- Explained procedures to calm patients before blood draws.
Shiftleader
2 Years 11 Months- Increased customer satisfaction by delivering prompt and courteous service and resolving concerns immediately.
- Managed daily cash and credit handling procedures, ensuring accurate records and reducing discrepancies.
- Supervised Plato's Closet sales floor and guided team through daily shift tasks.
- Opened and closed store, handled registers, and secured cash drawer.
- Supported customers with fitting room service, product questions, and purchases.
Education
Phlebotomy Technician - Phlebotomy Technician
Technician Diploma
High school diploma
- National Honor Society member
- Honor roll
- GPA: 3.8
Skills
Patient care
HIPAA Compliance
Record management
Medical terminology
Client relations
Billing procedures
Venipuncture
Bilingual (Spanish & English)
Attention to detail
Dependable and reliable
Timeline
Receptionist
Campbell clinic
02.2026 - CurrentRead More
Medical Clerk
Raleigh Group, P.C.
10.2024 - CurrentRead More
Phlebotomist
Baptist Desoto Hospital
06.2024 - 10.2024Read More
Shiftleader
Platos closet
04.2021 - 03.2024Read More
Delta Technical College
Phlebotomy Technician from Phlebotomy Technician
05.2024Read More
Douglass High school
High school diploma
05.2023Read More