Cindy Cruz
Anaheim,CA
Summary
Detail-oriented professional with a solid background in hospitality and sanitation. Recognized for effective communication and guest service excellence, contributing to a welcoming environment and high cleanliness standards. Eager to enhance guest experiences through proactive collaboration.
Overview
8
8
years of professional experience
Work History
Houseperson
WorldMark By Wyndham Vacation Resorts
Anaheim, CA
01.2023 - Current
- Maintained cleanliness and organization of resort common areas and guest facilities.
- Assisted in room preparation by stocking supplies and ensuring readiness for guests.
- Collaborated with housekeeping teams to fulfill daily cleaning schedules efficiently.
- Managed inventory of cleaning supplies, reporting restock needs promptly.
- Provided exceptional customer service by addressing guest inquiries and requests.
- Operated cleaning equipment safely while adhering to safety protocols.
- Trained new staff on cleaning procedures and resort standards effectively.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Provided excellent customer service at all times.
- Delivered items to guests' rooms upon request.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
- Replenished guest room amenities in a timely manner.
- Inspected guest rooms for cleanliness standards prior to check-in.
- Promoted a positive image of the hotel to guests and other team members.
- Assisted in laundry services including washing, drying, and folding linens.
- Participated in emergency drills and procedures to ensure guest safety.
- Monitored and reported any security or safety hazards to management immediately.
- Communicated with customers about requests for additional supplies or cleaning services.
Sanitation Worker
CJ Foods
Fullerton, California
03.2021 - 03.2022
- Maintained cleanliness of production areas to ensure food safety standards.
- Operated sanitation equipment to effectively clean and sanitize facilities.
- Removed waste and debris from workspaces to promote a safe environment.
- Followed sanitation protocols to prevent contamination in food processing areas.
- Assisted team members in deep cleaning tasks during scheduled maintenance periods.
- Monitored supply levels of cleaning materials and reported shortages promptly.
- Documented cleaning schedules and completed checklists for compliance audits.
- Collaborated with staff to uphold health regulations and maintain hygiene standards.
- Followed sanitation schedule and documented cleaning activities.
- Sanitized food processing areas according to safety protocols.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Followed all safety procedures when handling hazardous materials.
- Disassembled and assembled equipment for proper cleaning.
- Provided assistance to other departments upon request.
Pastry Decorator
House of Chimney Cakes
Anaheim, CA
02.2018 - 05.2018
- Designed intricate dessert decorations using various icing techniques.
- Prepared and assembled chimney cakes according to customer specifications.
- Maintained cleanliness and organization of the decorating station.
- Collaborated with team members to ensure timely product delivery.
- Experimented with new decoration styles to enhance visual appeal.
- Provided exceptional customer service during cake customization consultations.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Set ovens to appropriate temperatures to pre-heat.
- Met with customers to discuss needed bakery items and take orders.
- Checked dough for proper consistency, adding more flour if needed.
Education
Associate of Science - Computer Science
Cypress College
Cypress, CA05-2027
High School Diploma -
Gilbert High School
Anaheim, CA05-2021
Skills
- Customer service
- Team collaboration
- Technical troubleshooting
- Inventory management
- Effective communication
- Cross-training
- Work prioritization
- Guest service excellence
- Attention to detail
- Professional demeanor
- Problem-solving
- Analytical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Volunteered at a food bank and Volunteered at a beach cleanup. Donated blood at a blood drive.
Timeline
Houseperson
WorldMark By Wyndham Vacation Resorts
01.2023 - Current
Sanitation Worker
CJ Foods
03.2021 - 03.2022
Pastry Decorator
House of Chimney Cakes
02.2018 - 05.2018
Associate of Science - Computer Science
Cypress College
High School Diploma -
Gilbert High School