Cindy Davila Richiez
Marietta,PA
Summary
I am eager to secure a professional position that will allow me to fully utilize my unique blend of experience, abilities, and knowledge to make a significant contribution to the success of the company. Moreover, I am committed to continuously improving myself and developing my skills to achieve personal and professional growth.
Overview
9
9
years of professional experience
Work History
Sales Support Leader- ECM GIG
Comcast
Marietta, PA
10.2023 - Current
- Provided leadership and guidance to ensure that customer service objectives were met or exceeded
- Analyzed customer feedback data to identify trends in order processing issues and develop solutions accordingly
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships with clients
- Trained sales team and offered resources to sharpen skills and discover opportunities for growth
- Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships
- Recognized security risks to properly handle situations
- Facilitated group learning sessions, workshops, seminars, and orientations
- Created instructional materials such as user manuals, job aids, and PowerPoint presentations
- Provided individual coaching and mentoring to employees on best practices
- Collaborated with the management team to design customized training initiatives based on company goals and objectives.
Inbound Sales Executive
Comcast
Marietta, PA
03.2016 - Current
- Provided excellent customer service by responding promptly and accurately to customer inquiries
- Negotiated prices with customers to maximize profitability while still providing quality services
- Analyzed customer feedback and made necessary changes to improve the overall sales process
- Provided training sessions for new team members regarding best practices for inbound sales operations
- Researched accounts, established relationships with potential customers and generated interest to stimulate additional opportunities and close deals
- Achieved established sales targets by generating new customer accounts.
Proceed Advisor
Harte-Hanks
Austin, TX
01.2015 - 03.2015
- Followed up with patients regarding their treatment plans as directed by physicians
- Answered incoming calls and responded to customer inquiries in a timely manner
- Provided accurate information regarding insurance coverage, billing and payment processing
- Verified patient eligibility for benefits according to healthcare policies and procedures
- Performed data entry tasks in order to update patient accounts accurately
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Bachelor of Science in Cloud Computing And Solutions -
Purdue Global University
09.2027
Associate of Arts in Hospitality -
MBTI Business Training Institute
01.2011
High School Diploma -
Academia Bautista de Puerto Nuevo
Skills
- Bilingual-English and Spanish
- Interpersonal Skills
- Flexible
- Attention to details
- Hard working
- Customer service
- Sales Team Training
- Upselling Expertise
- Customer Engagement and Support
- Domain of Computer (Word, PowerPoint, Excel, Outlook)
- Verbal Communication
- Quick Thinking
- Creative
- Skilled problem solver
- Enthusiastic
- Data Entry
- Written/Verbal Communication
- Risk Mitigation Strategies
- Excellent Interpersonal Skills
- Documentation And Reporting
- Document Preparation
- Issue Resolution/Troubleshooting
- Effective Writing
- Team Training
- Desktop Technical Support
References
Available upon request
Languages
Full Professional, Native/ Bilingual
Timeline
Sales Support Leader- ECM GIG
Comcast
10.2023 - Current
Inbound Sales Executive
Comcast
03.2016 - Current
Proceed Advisor
Harte-Hanks
01.2015 - 03.2015
Bachelor of Science in Cloud Computing And Solutions -
Purdue Global University
Associate of Arts in Hospitality -
MBTI Business Training Institute
High School Diploma -
Academia Bautista de Puerto Nuevo
Similar Profiles
Terry FriersonTerry Frierson
Retail Store Manager at ComcastRetail Store Manager at Comcast
Charles Barnes Sr.Charles Barnes Sr.
Advanced Technical Support Representative at ComcastAdvanced Technical Support Representative at Comcast
Malcolm RobbinsMalcolm Robbins
Data Analyst at ComcastData Analyst at Comcast
Odane HydeOdane Hyde
Technician at ComcastTechnician at Comcast
MONIKA C. ESHLEMANMONIKA C. ESHLEMAN
LPN at Masonic Villages of ElizabethtownLPN at Masonic Villages of Elizabethtown