Cindy DeLuca
Denham Springs,La
Summary
To pursue a challenging and rewarding career where I can apply my existing knowledge, acquire new skills, and contribute effectively to the organization.
Overview
26
26
years of professional experience
Work History
Branch Manager
First American Bank & Trust
04.2018 - Current
- Responsible for day-to-day management of the branch to ensure quality customer service is provided in a professional and courteous manner and in accordance with bank and regulatory policies and procedures
- Resolve customer inquiries/complaints and situations in a positive, professional and efficient manner
- Responsible for scheduling, training, planning, assigning and disciplining the employees in the branch
- Hands-on management and leadership of the entire team at the branch
- Work directly with customers by conducting transactions, opening accounts, and offering other products and services to meet their needs.
Head Teller
First American Bank & Trust
01.2016 - 04.2018
- Responsible for day-to-day management of the branch to ensure quality customer service is provided in a professional and courteous manner and in accordance with bank and regulatory policies and procedures
- Resolve customer inquiries/complaints and situations in a positive, professional and efficient manner
- Work directly with customers by conducting transactions, opening accounts, and offering other products and services to meet their needs.
Bank Teller/CSR
First American Bank & Trust
01.2008 - 01.2016
- Work directly with customers by conducting transactions, opening accounts, and offering other products and services to meet their needs.
Receptionist/Technician
Aslett-Kurica Eye Center
07.2007 - 09.2008
- Answer multi-line phone to schedule appointments, answer patient questions
- Prepare patients’ charts with correct insurance and demographic information
- As a technician, I worked patients up, got complete history, did any tests the patients may have needed prior to seeing the doctor.
General Clerk
Mississippi Space Services
04.2007 - 05.2007
- File engineer drawings
- Make different size copies of drawings using special copier for large drawings.
Food Service Helper
Mississippi Space Services
09.2006 - 04.2007
- Helped prepare and serve lunch daily.
Office Assistant
Professional Image
10.2004 - 03.2005
- Customized computerized name badges for various companies with their logos.
Child Care Worker
Kidz Klub House
01.2004 - 03.2004
- Responsible for the care of toddlers
- Interface with parents
- Feed, change and play with toddlers.
Veterinary Assistant
Honey Island Animal Hospital
03.2001 - 01.2004
- Make appointments, collect payments and post to accounts
- General care of animals including walking, feeding and grooming
- Assist in surgeries, give shots and vaccines.
Cashier/Customer service manager
Wal-Mart Supercenter
03.1999 - 01.2001
- Cashier
- Customer Service Manager.
Education
High School Diploma -
Slidell High School
05.1999
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
References
- Rachel Dufrene, 225-678-4281
- Cindy Santangelo, 225-773-4133
- Jamee Lemmler, 225-572-5269
Timeline
Branch Manager
First American Bank & Trust
04.2018 - Current
Head Teller
First American Bank & Trust
01.2016 - 04.2018
Bank Teller/CSR
First American Bank & Trust
01.2008 - 01.2016
Receptionist/Technician
Aslett-Kurica Eye Center
07.2007 - 09.2008
General Clerk
Mississippi Space Services
04.2007 - 05.2007
Food Service Helper
Mississippi Space Services
09.2006 - 04.2007
Office Assistant
Professional Image
10.2004 - 03.2005
Child Care Worker
Kidz Klub House
01.2004 - 03.2004
Veterinary Assistant
Honey Island Animal Hospital
03.2001 - 01.2004
Cashier/Customer service manager
Wal-Mart Supercenter
03.1999 - 01.2001
High School Diploma -
Slidell High School
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