Cindy Doss
McLaren Northern Michigan Cancer Center
Alanson,MI
16
years of professional experience
Driven health information analyst with 15+ years of experience in managing and processing sensitive patient health information within healthcare settings. Expertise in document management, regulatory compliance, and EHR/EMR processing, ensuring accuracy and adherence to HIPAA regulations. Proven ability to meet strict quotas while maintaining attention to detail in high-volume environments, contributing to efficient administrative operations and patient care.
Work History
Health Information Analyst
14 Years 5 Months- Analyzed ROI for doctors' offices, hospitals, audits, chart reviews, legal cases, and disability claims.
- Answered incoming phone calls from patients and staff.
- Getting records for our Phycians
- Coordinated referrals outside of office and tracked status for timely follow-up.
- Pulling records from other facilities
- Faxed documents from patient charts and manuals to relevant parties.
- Answering phones
Health Information Management Technician
1 Year 9 Months- Conducted thorough collection of records from multiple floors, maintaining organization and accessibility of information.
- Assisted with document digitization by scanning records. Supported data entry processes with accurate record scanning. Facilitated the organization of files through efficient scanning of records.
- Analyzed ROI for doctors, hospitals, and self
- Managed incoming calls to facilitate effective communication and support operations. Provided assistance through phone interactions to address customer inquiries. Operated phone systems to connect users with relevant departments.
Education
Business Administration - Medical Emphasis
- Billing & Coding Certificate
- Transcription Certificate
Skills
Document Management ~ Digitizing high volumes of paper medical files and converting them into structured
searchable electronic records
Time management ~Meeting strict daily quotas for processing incoming patient chart and external records request
Discretion~ Handling sensitive
confidential patient health information ethically
Regulatory Compliance ~ HIPAA regulations
patient privacy laws
and medical legal requirements
Precision and focus ~ Maintaining extreme attention to detail during repetitive
high volume data handling to prevent chart mixups.
EHR/EMR Processing ~ Scanning
indexing
and validating digital documents within Cerner
IDOC
MOSAIQ
and Allscriptss
Administrative Operations ~ ROI and medical terminology
Verification & Intake ~ Checking external medical documents for legal validity and provider signatures before entering them into the system.
Adaptability ~ Transitioning smoothly between physical scanning work
digital database navigation
and answering internal staff questions
Timeline
Health Information Analyst
McLaren Northern Michigan Cancer Center
03.2012 - CurrentRead More
Health Information Management Technician
Northern Michigan Hospital
06.2010 - 03.2012Read More
North Central Michigan College
Business Administration from Medical Emphasis
Read More