Summary
Overview
Work History
Education
Skills
Websites
References
Technicaltools
Timeline
Generic

Blake L. Washington

Baltimore,MD

Summary

Skilled Administrative Assistant seeking Special Assistant position to leverage extensive experience and proven organizational skills to effectively support executive-level operations.

Seasoned Administrative Assistant with over 11 years’ experience providing clerical support by regularly using independent judgement and analytical skills to apply and interpret rules/regulations in accordance with organizational laws and policies.


Skilled in managing complex secretarial tasks, coordinating projects, and facilitating effective communication across all organizational levels. Demonstrating exceptional problem-solving abilities, strong independent judgment, and discretion when handling confidential information. Experienced in meeting deadlines and working under pressure with a high level of awareness and adaptability in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Administrative Assistant II

MDOT SHA
11.2023 - Current
  • Provide clerical support to the Strategic Workforce and Organizational Change Management Unit by Centralizing personnel data in Excel, creating pivot tables, vacancy reports, organizational charts in Visio, manage candidate data, career fair inventory, and Teams meeting schedules.
  • Prepare career fair materials and provide SHA representatives (Engineers, Recruitment, and Examination teams) with necessary tools for community engagement and intake information.
  • Support the Benefits team with the Leave Bank enrollment process by contacting managers regarding their staff submitting forms correlated to insurance enrollment to adhere to The Secretary's Office policies.
  • Prepare and scan interview documents into SharePoint and maintain confidentiality of sensitive information by adhering to strict privacy policies, regulations.
  • Demonstrate ability to independently manage personnel-related decisions and operational policies for consistent personnel updates in HRIS system.
  • Coordinated projects to meet deadlines and conducted monthly research to update the HRIS database.

Patient Care Coordinator

Eyes on the Plaza
01.2020 - 11.2023
  • Developed administrative procedures to create a systematic patient collection and maintenance system by using tools like IPad check-in, system appointment reminders for patients and a bill reminders all under the Kareo software.
  • Handled administrative tasks such as record keeping, confidential data entry, and meeting scheduling using Outlook.
  • Manage doctors' schedules and daily logs through Medics Elite and maintain patient files with EHR systems, including Eyefinity, EyeMed, VSP, and Compulink.
  • Assist patients with troubleshooting insurance requests during/post-appointments over the phone or in facility.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Postal Carrier

United States Post Office
09.2018 - 01.2020
  • Delivered mail and packages on time, ensuring customers received their items swift and reliably.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks resulting in 83% reduction in late delivers.
  • Built friendly rapport with customers by answering questions and resolving delivery issues with care and professionalism.
  • Handled sensitive mail and packages with care, following postal guidelines to protect customer information.
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.

Administrative Assistant/Optician

Barenburg Eye Associates
08.2011 - 09.2018
  • Carefully scan, store, and organize critical medical documents for patients while maintaining HIPAA guidelines, ensuring accuracy and confidentiality in the management of sensitive health information.
  • Coordinate meetings via Zoom/Teams, obtain annual tickets for ‘Vision Expo’, prepare agendas, and take meeting minutes.
  • Review and prioritize incoming correspondence independently.
  • Enter, update, and maintain accurate electronic medical records using VSP and Eyefinity.
  • Manage information requests and prepare expense reports in support of the optical location.

Education

Radiology

Community College of Baltimore County
Catonsville, MD
11-2028

Certificate - IT Network Security

NPower
Baltimore, MD
06-2023

High School Diploma -

Renaissance Academy – High School
Baltimore, MD
05.2016

Skills

  • Skilled in utilizing Microsoft Suite for document creation, data analysis, and presentations
  • Efficient in leveraging Outlook for communication, scheduling, and organization
  • Exceptional telephone etiquette
  • Outstanding Customer service
  • Organized data archiving
  • Skilled in converting and categorizing old files into secure, searchable formats
  • Experienced in preparing concise and organized meeting minutes for future reference
  • MD State Policy/ Records Management
  • Exceptional interpersonal ability
  • Well-developed written/ verbal communication
  • Creative community engagement
  • Efficient report writing & documentation
  • Experienced in budget planning and expense tracking
  • Travel Coordination
  • Data Entry (50 WPM)
  • Database Management
  • Meeting Scheduling
  • Calendar Management
  • Technical Tools: Google Suite/ Microsoft Suite
  • Technical Tools: Adobe
  • Technical Tools: SharePoint

References

Available Upon Request

Technicaltools

  • Microsoft Office suite
  • Microsoft Access
  • Google Suite
  • Adobe
  • SharePoint
  • Linux

Timeline

Administrative Assistant II

MDOT SHA
11.2023 - Current

Patient Care Coordinator

Eyes on the Plaza
01.2020 - 11.2023

Postal Carrier

United States Post Office
09.2018 - 01.2020

Administrative Assistant/Optician

Barenburg Eye Associates
08.2011 - 09.2018

High School Diploma -

Renaissance Academy – High School

Radiology

Community College of Baltimore County

Certificate - IT Network Security

NPower

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Blake L. Washington