Cindy Ellis
Fresno,CA
Summary
Compassionate and dedicated Para Professional/RBT with extensive experience implementing specialized programs for individuals with developmental, emotional, and intellectual disabilities. Adept at managing high-pressure situations while delivering high-quality services to clients with special needs. Skilled in analyzing service issues and developing effective solutions, with a strong focus on building positive customer relationships. Recognized for outstanding diagnostic and troubleshooting abilities, complemented by over seven years of customer service and technical support experience. Highly proficient in safety compliance, with a proven record of zero work-loss days. Demonstrates broad technical expertise in maintenance and bench builds. Possesses strong organizational skills and a proactive work ethic, contributing to team success and the achievement of organizational goals. Enthusiastic and ready to add value to any team environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Account Management
IRS
Fresno, CA, United States
08.2024 - Current
- Provided accurate information and assistance to taxpayers regarding federal tax laws, regulations, and filing requirements
- Responded to high-volume inquiries via phone, email, and written correspondence, ensuring prompt and courteous resolution of customer issues
- Assisted taxpayers in resolving discrepancies, processing payments, and managing account adjustments
- Explained payment options and helped taxpayers understand notices, refunds, and adjustments to their accounts
- Handled sensitive financial information with confidentiality and adhered to strict federal data privacy regulations
- Researched and escalated complex tax issues to appropriate departments for further review and resolution
- Documented all customer interactions and account changes in the IRS system to ensure accurate record-keeping
- Demonstrated strong problem-solving and critical-thinking skills to guide taxpayers through challenging situations
- Delivered exceptional customer service while meeting performance metrics and maintaining high levels of professionalism
Registered Behavior Technician
Autism Learning Partners
Downey, CA, United States
01.2024 - 08.2024
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients
- Trained clients to apply appropriate social skills and behavior modification techniques
- Supported clients' academic success through implementation of evidence-based teaching strategies aligned with individual learning needs
- Facilitated generalization of learned skills across various environments by collaborating with educators and therapists involved in clients' care networks
- 10 years of experience working in education
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth
- Supported students' social-emotional development through one-on-one counseling sessions and group activities
- Provided individualized reading, writing, and math instruction to support student development
- Maintained a positive attitude and affirmatively communicated with each student
- Assisted the classroom teacher in supervising snack time and indoor/outdoor play
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs
Executive Chef/Owner
Waffle Chicks
Clovis, United States
04.2021 - 01.2023
Waitress
Tilted Kilt Pub And Eatery
Fresno, United States
03.2019 - 08.2020
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Processed orders and sent to kitchen employees for preparation
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Supported needs of staff who attended to specific needs of countless customers daily for Tilted Kilt restaurant with social relevancy and intentionality
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
Call Center Representative
All American Hearing
Glance, MN, United States
10.2014 - 02.2016
- Educated patients and families on proper use and maintenance of hearing aids, leading to improved device performance and user satisfaction
- Regularly updated patient records, ensuring accuracy and accessibility for future appointments or referrals
- Developed relationships with local physicians, boosting referral rates to audiology practice
- Used medical computer-based patient record system to input daily statistics and place orders
- Increased sales by 10%
Representative Remote
Kelly Services
Glencoe, MN, United States
01.2015 - 12.2015
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Cross-trained and provided backup support for organizational leadership
- Responded proactively and positively to rapid change
- Developed and updated databases to handle customer data
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Managed timely and effective replacement of damaged or missing products
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Education
Bachelor - Education
Fresno City College
Fresno, CAAssociate of Arts - Culinary Arts
Institute of Technology
Clovis, CA05.2022
High School Diploma -
Penn Foster Career School
Scranton, PA03.2020
Skills
- Professionalism
- Visual Supports Implementation
- Clerical Functions
- Client Relationship Development
- Appointment Setting
- Excellent computer skills
- Calm, professional and strategic to solve problems
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Account Management
IRS
08.2024 - Current
Registered Behavior Technician
Autism Learning Partners
01.2024 - 08.2024
Executive Chef/Owner
Waffle Chicks
04.2021 - 01.2023
Waitress
Tilted Kilt Pub And Eatery
03.2019 - 08.2020
Representative Remote
Kelly Services
01.2015 - 12.2015
Call Center Representative
All American Hearing
10.2014 - 02.2016
Associate of Arts - Culinary Arts
Institute of Technology
High School Diploma -
Penn Foster Career School
Bachelor - Education
Fresno City College