Cindy eng
New Hyde Park
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
26
26
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Representative
National Grid Usa Service Company
Brooklyn
01.2005 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Facilitated communication between departments to enhance service delivery.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service efficiency.
- Handled escalated customer complaints with professionalism and care.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
Nail Technician
Stylish Nail Salon
Brooklyn
06.1999 - 12.2004
- answering the phone and making appointments
- Did manicure, pedicure. acrylic, waxing
- Provided personalized nail care services to clients in a busy salon environment.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Education
Data Processing
Kingsborough Community College
Brooklyn, NY 06.1997 - 05.2000
Canarsie High School
Brooklyn, NYSkills
- Problem solving
- Customer experience with the company
- Payment processing
- Record keeping
- Active listening
- Professionalism
- Complaint handling
- Customer satisfaction measurement
- Account updating
Languages
Chinese (Cantonese)
Native/ Bilingual
Timeline
Customer Service Representative
National Grid Usa Service Company
01.2005 - Current
Nail Technician
Stylish Nail Salon
06.1999 - 12.2004
Data Processing
Kingsborough Community College
06.1997 - 05.2000
Canarsie High School