Cindy Escobar
Socorro
Summary
Accomplished Floor Manager with a strong background in team leadership and performance optimization. Known for effective conflict resolution and improving operational effectiveness through strategic training initiatives.
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Floor Manager
McDonald's
Lordsburg, NM
12.1998 - 06.2026
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and performance.
- Managed inventory levels, reducing waste and optimizing stock management processes.
- Implemented efficient scheduling practices, improving labor cost effectiveness.
- Analyzed customer feedback to drive improvements in service delivery and satisfaction.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Education
High School Diploma -
CNM
Española, NM05-1999
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Store maintenance
- Stock management
- Health and safety
- Performance improvements
- Team training and development
- Product promotion
- Conflict resolution
- Complaint resolution
- Sales development
- Sales training
- Product presentation
- Employee development
- Team building
- Recruitment and hiring
- Point of sale systems
- Floor management
- Customer service
- Teamwork and collaboration
- Employee coaching and mentoring
- Customer relationship management
- Decision-making
- Team leadership
- Goal setting
- Problem resolution
- Negotiation and conflict resolution
- Professional and courteous
- Interpersonal relations
- Staff development
- Process improvement
- Computer skills
- Staff training
- Good judgment
- Strategic planning
- Task delegation
- Administration and reporting
- Cost control
- Positive attitude
- Teamwork
- Problem-solving
- Problem-solving abilities
- Time management
- Attention to detail
Certification
- CM - Certified Manager Certification
- ServSafe Certified
- FoodHandlers
Languages
Spanish
Professional Working
Timeline
Certified Floor Manager
McDonald's
12.1998 - 06.2026
High School Diploma -
CNM