Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Fereira-Friend

Osawatomie,KS

Summary

Organized and dedicated Administrative Self-motivated work ethic to perform effectively in independent or team environments. Excellent customer service and conflict management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Home Health Aide

Willis McQuary
01.2000 - 12.2021
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Assist clients with outdoor activities, which included escorting to doctor visits, family visits, and any errands outside the home.

Mental Health Technician

Osawatomie State Hospital
11.2014 - 04.2020
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.

Mental Health Assistant

Miami County Mental Health Center
07.2001 - 08.2009
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
  • Conducted comprehensive patient assessments to identify individual needs and develop appropriate care strategies.
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Assist with patients medication compliance in the community.

Picker Packer

Simmon's Gun
09.2010 - 05.2013
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Streamlined warehouse operations through efficient organization of products and inventory management.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.

Certified Nursing Assistant

Louisburg Care Center
05.1995 - 02.1996
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Certified Nurse Assistant

Heritage Manor Nursing Home
01.1995 - 05.1995
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.
  • Assist with activities, and physical therapy when needed.
  • Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.

Administrative Specialist

Osawatomie State Hospital
04.2020 - Current


  • Enhanced office productivity by managing incoming calls, emails, and appointments for new on boarding employees.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or HR documentation.
  • Managed daily mail distribution for HR employees
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to employees' inquiries and needs.
  • Conducting backgrounds, and drugs screen in a timely manner for on new boarding employees.
  • Keep track of all employees' position descriptions and Performance reviews. Manage the Movement spreadsheet with accurate effective dates, and update the Org chart weekly.

Education

Nursing

Fort Scott Community College
Fort Scott, KS

High School Diploma -

Ellerslie Secondary School
Barbados
08.1994

Skills

  • Attention to Detail
  • Time Management
  • Multitasking
  • Organizational Skills
  • Customer Service
  • Employee Records Management
  • Appointment Scheduling
  • Spreadsheet Tracking

Timeline

Administrative Specialist

Osawatomie State Hospital
04.2020 - Current

Mental Health Technician

Osawatomie State Hospital
11.2014 - 04.2020

Picker Packer

Simmon's Gun
09.2010 - 05.2013

Mental Health Assistant

Miami County Mental Health Center
07.2001 - 08.2009

Home Health Aide

Willis McQuary
01.2000 - 12.2021

Certified Nursing Assistant

Louisburg Care Center
05.1995 - 02.1996

Certified Nurse Assistant

Heritage Manor Nursing Home
01.1995 - 05.1995

Nursing

Fort Scott Community College

High School Diploma -

Ellerslie Secondary School

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Cindy Fereira-Friend