Bianca Plunkett
LEXINGTON,SC
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multitasking within fast-paced environments. Achieved high customer satisfaction through effective communication and relationship management, handling large volumes of inbound calls while resolving escalated support issues. Focused on maintaining customer trust and contributing to overall company success through strong teamwork and in-depth knowledge of products and services.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Home Health Aide
Top home care Solutions
Columbia, South Carolina
03.2024 - 08.2026
- Assisted clients with daily living activities and personal care needs.
- Administered medications as prescribed and ensured proper record-keeping.
- Monitored client health status and reported changes to healthcare providers.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with family members to develop personalized care plans.
Customer Service Representative
AT&T Wireless
Lexington, South Carolina
05.2020 - 06.2025
- Assisted customers with inquiries regarding wireless plans and services.
- Educated customers on device features and usage for optimal experience.
- Resolved technical issues related to devices and network connectivity.
- Processed transactions for upgrades, new activations, and account changes.
- Collaborated with team members to enhance customer service strategies.
Education
Associate of Science -
Denmark Technical College
Denmark, SC 08.2011 - 08.2013
Barnwell High School
Barnwell, SCSkills
- Administering medications
- Personal care assistance
- Client monitoring
- Care plan development
- Care plan assessment
- Patient care
- Compassionate client care
- Personal hygiene assistance
- First aid and safety
- Patient transport
- Attention to detail
- Medical charting
- Documentation
- Case management
- Time management
- Attention to detail
- Team collaboration
- Effective communication
- Emotional support
- Problem solving
- Issue resolution
- Customer relationship management
- Customer onboarding
- Product education
- Service education
- Account management
- Transaction processing
- Device troubleshooting
- Light housekeeping
- Schedule management
- Account management
- Transaction processing
- Product education
Timeline
Home Health Aide
Top home care Solutions
03.2024 - 08.2026
Customer Service Representative
AT&T Wireless
05.2020 - 06.2025
Associate of Science -
Denmark Technical College
08.2011 - 08.2013
Barnwell High School