Cindy francois
west palm beach,fl
Summary
Senior Pension Analyst with extensive experience in pension administration, data analysis, and regulatory compliance. Demonstrates a strong track record in managing legal documentation, processing benefit determinations, and training staff to enhance operational efficiency. Committed to maintaining accurate databases and ensuring compliance with ERISA regulations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Pension Analyst
SERCO
09.2016 - Current
- Acted as main point of contact for all legal documents. Reviewing, Completing, and sending letters of approval or rejection to participants for Power of Attorney’s, Guardianships, Conservatorship, and Qualified Domestic Relation Orders for the Miami office.
- Completed participant needs and PBGC requirements by ensuring compliance with plan provisions and regulatory standards.
- Executed spectrum reconciliation and audits to ensure accuracy of information and timely completion for actuaries.
- Oversaw and delegated cases involving pension plans and customer service processing. with Pension Plans and active customer service processing, with over 50,000 participants.
- Knowledge of the (ERISA) procedures, principles, regulations, and administration.
- Administered database building projects, plan document audits and source document research.
- Tracked participants' vital and personal information during plan closing to ensure accurate record-keeping.
- Completing databases for plans by data entry, all by utilizing the data retrieved from the prior plan administrator. Cleaning and analyzing all data before returning to PBGC.
- Train new and old employees on reviewing and completing power of attorneys, payment processing and database training (data entry, researching all files from prior plan administrators and PBGC’s forms to properly put participants into pay.
- Federal Contracted Employee with the Pension Benefit Guaranty Corporation PBGC
Education
Associates - Healthcare Administration
Keiser University
Fort Lauderdale, FL05-2016
Skills
- Data analysis
- Microsoft Office Excel
- Power BI Portal
- Microsoft Office Outlook
- Microsoft Office Word
- Microsoft Office PowerPoint
- Microsoft Office Teams
- Windows applications
- Quest system
- Other in-house applications
Certification
- Cyber Awareness Certificate, 2026
- HRCI Professional in Human Resources (PHR) Cert Prep
- Record Management & Security Certification, 2026
Personal Information
Title: Pension Analyst
Timeline
Senior Pension Analyst
SERCO
09.2016 - Current
Associates - Healthcare Administration
Keiser University