Leeandra Galutia
Oklahoma City
Summary
Results-driven professional specializing in retirement plan administration and customer service. Strong background in analyzing pension data and resolving participant inquiries, committed to delivering accurate solutions and regulatory compliance.
Overview
10
10
years of professional experience
Work History
Pension Analyst
Oklahoma Police Pension and Retirement System
Oklahoma City
04.2015 - 09.2025
- Analyzed pension data to ensure compliance with regulations and policies.
- Managed member accounts and processed retirement applications efficiently.
- Collaborated with internal departments such as accounting when necessary while performing duties associated with administering a defined benefit plan.
- Responded promptly and accurately to inquiries from participants regarding their individual retirement accounts or pension plans.
- Monitored changes in applicable laws and regulations related to pensions and retirement plans.
- Ensured all required documentation was collected prior to initiating any transaction involving an employee's account balance or benefit payments.
- Reviewed participant data to identify errors in contributions or benefits due.
- Provided technical assistance to clients regarding questions about their individual retirement accounts or pension plans.
- Educated clients on rules and regulations of retirement plans and answered related questions.
Education
Bachelor of Arts - General Studies
University of Central Oklahoma
Edmond, OK05-2004
Skills
- Pension compliance
- Data analysis
- Retirement planning
- Policy interpretation
- Account management
- Customer service
- Regulatory knowledge
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Client education
- Inquiry resolution
- Report preparation
- Retirement plan administration
- Benefits calculations
- Data interpretation
- Analytical problem solving
- Compliance monitoring
- Data management
- Benefits administration
- Retirement plan management
- Pension calculation
- Task prioritization
- Process improvement
- Goal setting
- Conflict resolution
- Teamwork
- Critical thinking
- Negotiation skills
- Multitasking capacity
- Adaptability and flexibility
- Excellent communication
- Written communication
- Relationship building
- Active listening
- Problem-solving aptitude
- Time management abilities
Timeline
Pension Analyst
Oklahoma Police Pension and Retirement System
04.2015 - 09.2025
Bachelor of Arts - General Studies
University of Central Oklahoma