Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marc VanDorick

Bernville,PA

Summary

Accomplished Pension Analyst with a proven track record at WTW, adept in Microsoft Office and analytical problem-solving. Excelled in enhancing employee satisfaction and retention through expert benefits calculations and retirement plan administration. Demonstrated exceptional ability to interpret data and prepare detailed reports, contributing to streamlined operations and improved client relations. Personable and analytical individual with keen eye for detail and strong problem-solving abilities. Possesses foundational understanding of pension regulations and actuarial principles, along with proficiency in data analysis and financial modeling. Committed to optimizing pension plan performance and ensuring compliance with regulatory standards.

Overview

11
11
years of professional experience

Work History

Pension Analyst

WTW
04.2021 - Current
  • Managed participant data, ensuring accuracy and timely updates for benefit calculations and distributions.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.


Customer Service Representative

Prudential Financial
06.2019 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved financial professionals complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both financial professionals and the company alike.
  • Developed rapport with financial professionals through active listening skills, leading to higher retention rates and positive feedback from clients.

Planogram Team Member

Target
07.2013 - 06.2019
  • Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
  • Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
  • Streamlined merchandise flow by organizing backroom storage areas for easy access during restocking processes.
  • Increased customer satisfaction by quickly responding to inquiries about product availability or location within the store layout.

Education

Bachelor of Science - Applied Mathematics

Lock Haven University of Pennsylvania
Lock Haven, PA
05.2014

Skills

  • Microsoft Office proficiency
  • Analytical Problem Solving
  • Data Interpretation
  • Report Preparation
  • Benefits calculations
  • Retirement Plan Administration
  • Pension regulations expertise
  • SQL

Timeline

Pension Analyst

WTW
04.2021 - Current

Customer Service Representative

Prudential Financial
06.2019 - 04.2021

Planogram Team Member

Target
07.2013 - 06.2019

Bachelor of Science - Applied Mathematics

Lock Haven University of Pennsylvania
Marc VanDorick