Hi, I’m
Reyna A. Andersen
Palatine,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent reputation for resolving problems and improving client satisfaction.
Overview
10
years of professional experience
1
Certification
Work History
AON
Pension Analyst
06.2023 - Current
Job overview
- Reduced operational costs by streamlining internal processes and enhancing technology systems used for pension administration tasks.
- Streamlined pension administration processes, resulting in increased efficiency and reduced processing time for 30 to 50 participant requests daily.
- Coordinated with external vendors to ensure seamless delivery of services related to pension plans, such as actuarial valuations or legal consultations.
- Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
- Resolved participant issues promptly, maintaining a high level of customer satisfaction and fostering trust in the pension program.
- Enhanced client satisfaction with timely and accurate pension calculations and disbursements.
- Implemented innovative communication strategies to keep participants informed about changes or updates affecting their pension accounts.
Grainger
Customer Experience Representative
11.2022 - 05.2023
Job overview
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal SAP systems to maintain customer service history details while ensuring confidentiality of sensitive customer information.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals for 50-60 calls per day.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport.
Curaleaf
Patient Care Specialist
02.2022 - 07.2022
Job overview
- Provided consultations and answered inquiries from 40 to 50 patients per day regarding medical cannabis products, potential side effects, and specified use.
- Secured patient data in coordination with HIPPA laws to insure patient confidentiality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
Zhantra Entertainment
Server
11.2018 - 08.2021
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales by 10-20%.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
Accessibility Center Loyola University
Office Administrative Assistant
09.2017 - 05.2018
Job overview
- Supported office manager with proactive correspondence management, document coordination and student relations.
- Proctored exams for undergraduate students with disabilities in groups of 15 to 20 students.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Loyola University Of Chicago
Teacher's Assistant
12.2016 - 05.2017
Job overview
- Maintained safety and security by overseeing 16 students in recess environments.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers for lesson preparation by gathering materials and setting up equipment.
- Provided support to help students with special needs learn and grow.
Southern Exposure Tanning Salon
Manager
04.2014 - 08.2016
Job overview
- Recruited, scheduled, and trained 4 employees to maintain adequate coverage during business hours.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Oversaw salon employee performance, facility cleanliness and sales.
- Established controlled inventory by tracking expenses, purchases and shelf stock.
Private Residence
Nanny
06.2015 - 08.2015
Job overview
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events for two children ages 3 and 6.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted with light housekeeping duties as well as running errands.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Lakeview Fitness Center
Gym Receptionist
11.2014 - 05.2015
Job overview
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Performed gracious telephone service by answering 15 to 20 calls daily, knowledgeably providing accurate information.
- Checked members into gym by scanning badges.
Education
DePaul UniversityChicago, IL
Bachelor of Arts from Psychology
06.2022
Skills
- Analytical Problem Solving
- Microsoft Excel proficiency
- Data Interpretation
- Report Preparation
- Pension regulations expertise
- Benefits calculations
- Retirement Plan Administration
- Compliance Monitoring
Certification
Certified Yoga Instructor
Languages
Hindi
Limited Working
Spanish
Limited Working
Timeline
Pension Analyst
AON
06.2023 - Current
Customer Experience Representative
Grainger
11.2022 - 05.2023
Patient Care Specialist
Curaleaf
02.2022 - 07.2022
Server
Zhantra Entertainment
11.2018 - 08.2021
Office Administrative Assistant
Accessibility Center Loyola University
09.2017 - 05.2018
Teacher's Assistant
Loyola University Of Chicago
12.2016 - 05.2017
Nanny
Private Residence
06.2015 - 08.2015
Gym Receptionist
Lakeview Fitness Center
11.2014 - 05.2015
Manager
Southern Exposure Tanning Salon
04.2014 - 08.2016
DePaul University
Bachelor of Arts from Psychology
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