Shannon Nidiffer
Livonia,MI
Summary
Results-driven professional with extensive experience in pension administration and customer accounting. Known for effective communication and collaboration across teams, successfully navigating challenges to deliver accurate results. Committed to enhancing team performance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Pension Analyst
WTW
Southfield, MI
09.2022 - Current
-Administered defined benefit plans, ensuring accurate processing of retirement and benefit calculations
-Worked across teams and disciplines to deliver accurate and timely results while meeting all deadlines.
-Consistently trained new colleagues as part of their new-hire onboarding.
-Navigated and eliminated barriers to collaborate with global team members
-Maintained and updated participant records and pension data with benefits administration systems
-Functioned as payment lead, reviewing all work performed on a case before final payment was issued to client.
Customer Accounting Representative
Swagelok Michigan-Toledo
Farmington Hills, MI
07.2017 - 09.2022
-Functioned as point of contact for both customers and sales staff
-Troubleshooting barriers in the delivery process
-Collaborating with distributor and shippers to deliver quality product in a timely fashion to customers.
Education
High School Diploma -
Carlson High School
Gibraltar, MISkills
- Microsoft Excel proficiency
- Analytical problem solving
- Communication
- Report preparation
Timeline
Pension Analyst
WTW
09.2022 - Current
Customer Accounting Representative
Swagelok Michigan-Toledo
07.2017 - 09.2022
High School Diploma -
Carlson High School