Cindy Fraze
Louisville
Summary
Dynamic Certified Medical Assistant with extensive experience at U of L ENT, skilled in patient care and medical documentation. Proven ability to enhance clinic efficiency and patient satisfaction through effective scheduling and compassionate communication. Proficient in HIPAA compliance and medication administration, ensuring safety and confidentiality in all interactions.
Overview
31
31
years of professional experience
Work History
Certified Medical Assistant
U of L ENT
07.2024 - 10.2025
- Assisted in patient intake processes, ensuring accurate data entry and efficient scheduling.
- Supported physicians during examinations, preparing necessary instruments and m
- Conducted routine laboratory tests, accurately processing samples for timely analysis and results reporting.
- Collaborated with healthcare team to streamline workflow processes, improving patient flow and reducing wait times.
- Maintained electronic health records with high accuracy, ensuring compliance with privacy regulations and facilitating access to information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Educated patients on treatment plans and post-visit care, enhancing overall patient understanding and compliance.
- Assisted with Biopsies.
- Assisted with Epley monovers.
Medical Assistant
Dermatology Associates Skin & Cancer Center
09.2019 - 05.2023
- Administered patient intake processes, ensuring accurate documentation and efficient flow of information.
- Assisted in dermatological procedures by preparing instruments and maintaining sterile environments.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Educated patients on skincare regimens and post-treatment care, enhancing overall patient satisfaction.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant, Back Office Supervisor
South Louisville Pediatrics
05.1994 - 06.2022
- Assisted in patient intake, documenting medical histories and vital signs with precision.
- Facilitated communication between patients and dermatologists, ensuring clarity of treatment plans.
- Coordinated scheduling for patient appointments, optimizing workflow and reducing wait times.
- Managed electronic health records system, maintaining accuracy and confidentiality of patient information.
- Trained new staff on office protocols and best practices for patient interaction and care delivery.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oversaw daily back office operations, ensuring seamless workflow and adherence to company policies.
- Led training sessions on compliance procedures, ensuring team adherence to regulatory standards.
- Reduced error rates by establishing strict quality control measures for all back office tasks.
- Administered all injections to all patients.
- Calibrated all lab machines to keep lab up to date with Clia.
Education
Associate of Applied Science - Medical Assisting
Spencerian College of Medicine
Louisville Ky05-1994
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Medication administration
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Inventory and supply management
- Medical records management
- Attention to detail
- Multitasking and organization
- Basic life support
- Safety compliance
- Blood pressure measurement
- Injection administration
- HIPAA protocols
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Medical terminology knowledge
- Reliable team player
- Data entry
- Compassionate
- Patient-focused care
- Procedure assistance
- Equipment sterilization
- Medical procedures
- Medical office administration
- Lab equipment calibration
- Lab equipment operation
- Medical equipment operation
- Laboratory maintenance
Timeline
Certified Medical Assistant
U of L ENT
07.2024 - 10.2025
Medical Assistant
Dermatology Associates Skin & Cancer Center
09.2019 - 05.2023
Medical Assistant, Back Office Supervisor
South Louisville Pediatrics
05.1994 - 06.2022
Associate of Applied Science - Medical Assisting
Spencerian College of Medicine