Cindy Gappy
El Cajon,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Corporate Executive
Semper Solaris
San Diego , CA
2022.08 - Current
- I Receive and respond to communication from customers expressing dissatisfaction.
- Gather sufficient information from customer to investigate nature and seriousness of each complaint.
- Providing excellent follow-up and exceed any set expectations.
- Exude strong sense of ownership over each customer and project.
- I Develop and maintain harmonious working relationships with departments,construction branches and management to facilitate resolution of customer complaints.
- Compose communication internally to effectively convey Inquiries, complaints, and compliments.
- Compose communications externally in a professional and cordial manner whether communicating with customers directly or on behalf of company on any public platform.
- Investigating issues resourcefully.
- Collect unpaid due's
- I have high attention to detail.
Real Estate Agent
Keller Williams
San Diego , CA
2021.10 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Scheduled outside contractors for major maintenance issues.
- Communicated with landlord regarding building and tenant issues.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Maintained connections with clients to encourage repeat business and referrals
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships
- Communicated with clients to understand property needs and preferences
- Assisted clients in financial planning for purchase
- Represented buyers and sellers of developed and undeveloped properties
- Wrote listings detailing and professionally highlighting property features to increase sales chances
Property Manager
Family Business
San Diego , CA
2000.01 - Current
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
Call Center Representative
Kaiser Permanente
El Cajon , CA
2014.06 - 2022.09
- Assisted 20 customers in average 25 minutes by answering questions, responding to inquiries and handling telephone requests
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Assisted team leaders by providing status and performance reports to provide information on areas for improvement
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Manager
MAC Cosmetics
San Diego , CA
2005.01 - 2014
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Onboarded new employees with training and new hire documentation.
Dispatcher
AAA Of Southern California
La Mesa , CA
1998.06 - 1999.06
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
- Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
Education
Some College (No Degree) - Real Estate
John Henderson Real Estate School
San Diego, CAHigh School Diploma -
Grossmont Adult School
El Cajon, CA 1994.09 - 1998.06
Skills
- Client Communication
- Interpersonal skills
- Leadership
- Problem-solving
- Real Estate
- Property Management
- Negotiation
Timeline
Corporate Executive
Semper Solaris
2022.08 - Current
Real Estate Agent
Keller Williams
2021.10 - Current
Call Center Representative
Kaiser Permanente
2014.06 - 2022.09
Manager
MAC Cosmetics
2005.01 - 2014
Property Manager
Family Business
2000.01 - Current
Dispatcher
AAA Of Southern California
1998.06 - 1999.06
High School Diploma -
Grossmont Adult School
1994.09 - 1998.06
Some College (No Degree) - Real Estate
John Henderson Real Estate School
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