Cindy Garcia
El Paso
Summary
Dynamic professional with extensive experience at Casa Medical, excelling in data entry and customer service. Bilingual in English and Spanish, I effectively communicate and lead teams. Proven ability to manage workflows and train new associates, leveraging strong knowledge of ICD-10 codes to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
Casa Medical
El Paso
02.2015 - Current
- Process doctors' office referrals and insurance referrals.
- Review the eligibility and code history for the patient and the requested DME.
- Send out T-19, physician's orders for requested DME.
- Receive and review the requested documentation for prior authorization submission.
- Create orders for authorized DME.
- Customer service, in both Insurance and retail departments.
- Phone calls.
- Training new associates.
- Postings
Front End Manager
Mi Pueblo
Gilroy
05.2013 - 01.2015
- Managed work flow on the front end;
- Assisted in training new employees;
- Authorized register functions such as voids, returns and discounts, money handling;
- Opened and closed store and related procedures.
Store Manager
Samsonite
Gilroy
05.2009 - 09.2011
- Supervised daily operations of a luggage company;
- Trained new staff;
- Developed promotional material and strategies;
- Helped with returns and voids and money handling;
- Opened and closed store and related procedures.
Education
HIGH SCHOOL DEGREE - Basic Studies
Mt. Madonna High School
Gilroy, CA05.2002
Skills
- Excellent customer service
- Bilingual English and Spanish
- Good interpersonal and leadership skills
- Great work ethic
- Data entry
- Knowledge of ICD-10 codes and billing codes
- Office Procedures
References
Available Upon Request
Timeline
Data Entry Clerk
Casa Medical
02.2015 - Current
Front End Manager
Mi Pueblo
05.2013 - 01.2015
Store Manager
Samsonite
05.2009 - 09.2011
HIGH SCHOOL DEGREE - Basic Studies
Mt. Madonna High School
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