Cindy Golembeski
Auburn,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
General Manager
Republic Parking
07.2009 - 06.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Shift Supervisor
Allright Parking
09.1998 - 07.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Customer Service Manager
McDonalds Inc.
09.1996 - 04.1998
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
Cicero-North Syracuse High School
Cicero, NY06.1991
Skills
- Accurate Documentation
- Employee Relations
- Training and Development
- Prepare Paychecks
- Financial Reports
- Cross-Functional Team Management
- Leadership
Timeline
General Manager
Republic Parking
07.2009 - 06.2022
Shift Supervisor
Allright Parking
09.1998 - 07.2009
Customer Service Manager
McDonalds Inc.
09.1996 - 04.1998
GED -
Cicero-North Syracuse High School
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