Cindy Griffiths
Indianapolis,IN
Summary
Seasoned Restaurant Service Manager with comprehensive exposure to upscale dining and family restaurant environments. Demonstrated strengths lie in staff leadership, operational management, and customer service excellence. Experience includes spearheading initiatives that improved service quality, boosted customer satisfaction, and enhanced overall restaurant performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Service Manager
O'Charley's
Greenwood, IN
02.2015 - Current
- Supervised and trained staff on proper food handling, safety procedures, and customer service standards.
- Developed and implemented strategies for improving customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in the restaurant service.
- Monitored daily operations of the restaurant to ensure compliance with health codes and regulations.
- Scheduled staff shifts to adequately cover peak hours while minimizing labor costs.
- Oversaw opening and closing operations including setting up workstations, restocking supplies, preparing cash drawers.
- Ensured that all employees followed company policies, procedures, and guidelines regarding guest interactions.
Asset Manager
Walmart
Bedford, OH
10.2005 - 10.2014
- Developed strategies to maximize return on investments and reduce risk exposure.
- Analyzed financial data, industry trends, and market conditions to identify opportunities for asset growth.
- Ensured compliance with regulatory requirements and internal policies related to assets.
- Created processes to ensure accurate tracking and reporting of all assets under management.
- Collaborated with other departments such as accounting and legal to ensure timely completion of transactions related to assets.
Education
Computer Programming
Vincennes University
Vincennes, IN02-1993
GED -
Atterbury Job Corp
Edinburgh, IN03-1992
Skills
- Strong leadership
- Team Management
- Sanitation Regulations
- Menu development
- Employee Retention
- Customer Service
- Organization
- Internal Audits
- Action Plan Development
- Strong knowledge of MS, Word and Excell data Skills
- Problem-Solving
Certification
- Serv Safe Certification
Timeline
Restaurant Service Manager
O'Charley's
02.2015 - Current
Asset Manager
Walmart
10.2005 - 10.2014
Computer Programming
Vincennes University
GED -
Atterbury Job Corp
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