Aubrey Sepeda
San Antonio
Summary
Seasoned Restaurant Service Manager with comprehensive exposure to upscale dining and family restaurant environments. Demonstrated strengths lie in staff leadership, operational management, and customer service excellence. Experience includes spearheading initiatives that improved service quality, boosted customer satisfaction, and enhanced overall restaurant performance.
Overview
7
7
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Restaurant Service Manager
Red Lobster
San Antonio
06.2025 - Current
- Supervise daily restaurant operations to ensure efficient service delivery.
- Train and mentor staff on customer service and food safety standards.
- Coordinate staff scheduling to optimize coverage during peak hours.
- Complete HAACPs, mock audits, food count, ordering,
- Manage inventory and order supplies to maintain stock levels.
- Assist in developing promotional events to attract more customers.
- Monitor health and safety compliance throughout the restaurant environment.
- Resolve customer complaints in a timely manner by providing excellent customer service.
- Ensure that all employees followed company policies, procedures, and guidelines regarding guest interactions.
- Develop and implement strategies for improving customer satisfaction.
- Implement new processes to streamline efficiency and reduce costs.
- Oversee opening and closing operations including setting up workstations, restocking supplies, preparing cash drawers.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Train front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assist staff by serving food and beverages or bussing tables.
Server
Longhorn Steakhouse
Victoria
07.2024 - 06.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on menu items and service protocols.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Processed payments and managed cash transactions securely.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Restaurant Service Manager
Red Lobster
Victoria
04.2019 - 05.2024
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on customer service and food safety standards.
- Coordinated staff scheduling to optimize coverage during peak hours.
- Managed inventory and ordered supplies to maintain stock levels.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented training programs for new employees on operational procedures.
- Assisted in developing promotional events to attract more customers.
- Monitored health and safety compliance throughout the restaurant environment.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Ensured that all employees followed company policies, procedures, and guidelines regarding guest interactions.
- Developed and implemented strategies for improving customer satisfaction.
- Implemented new processes to streamline efficiency and reduce costs.
- Oversaw opening and closing operations including setting up workstations, restocking supplies, preparing cash drawers.
- Organized special events such as wine tastings or holiday celebrations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Diploma
Victoria, TxSkills
- Staff training
- Inventory management
- Customer satisfaction
- Health compliance
- Servsafe certified (valid through 2028)
- Customer relationship management
- Food safety standards
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Performance evaluation
- Strong leadership
- Table management
- Team management
- Menu development
- Labor and food cost control
- Recruitment
- Reservation handling
- Point of sale (POS) system operation
- Adaptable
- Organization and prioritization
- Staff management
- Inventory control and record keeping
- Customer-oriented
- Staff scheduling
- Food plating and presentation
- Customer loyalty
- Employee schedule management
- Take-out service
- Stable work history
- Passion for customer satisfaction
Certification
- Servsafe Certificate
- QRS Certificate
Accomplishments
- Exceeded monthly goals on alcohol % and add-ons. Encouraged the team to push sales. Implemented games to make it fun.
Timeline
Restaurant Service Manager
Red Lobster
06.2025 - Current
Server
Longhorn Steakhouse
07.2024 - 06.2025
Restaurant Service Manager
Red Lobster
04.2019 - 05.2024
Diploma