Cindy Hammond
Valdosta ,GA
Summary
Dynamic Hospitality Manager with a proven track record at Hooters Restaurant, enhancing customer service ratings and fostering a positive work environment. Skilled in employee scheduling and guest relations management, I excel in staff training and development while ensuring health and safety compliance. Achieved high guest satisfaction through effective problem-solving and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Hooters Restaurant
05.2024 - 02.2025
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Assistant
Moes Southwestern Grill
02.2022 - 04.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Skills
- Employee scheduling
- Staff training and development
- Guest relations management
- Health and safety compliance
Certification
Serve Safe
Timeline
Hospitality Manager
Hooters Restaurant
05.2024 - 02.2025
Assistant
Moes Southwestern Grill
02.2022 - 04.2024
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