Cortney Scales
Columbia,United States
Summary
Accomplished Hospitality Manager skilled in high-volume luxury hotel operations. Expertise in staff management, budgeting, customer service, and strategic planning to elevate guest experiences. Improved operational processes and customer satisfaction while leading successful teams. Versatile Assembly Line Worker experienced in quality checks and equipment calibration, demonstrating reliability and safety commitment.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Hospitality Manager
Aramark
Columbia, SC
08.2023 - Current
- Tracked food cost budgets to maintain financial oversight
- Managed day-to-day production to ensure operational efficiency
- Maintained invoice and sanitation logs to support compliance and quality control
- Ensured shelves were stocked and areas cleaned for customer satisfaction
- Executed closing tasks to ensure store readiness for the next day
- Upheld health and safety standards.
- Maintained ongoing relationships with clients
- Demonstrated superior conflict resolution skills
- Managed inventory and fulfilled orders in a timely manner
- Manage employees
Supervisor
Aramark
Columbia, SC
08.2021 - 10.2023
- Managed day-to-day production to meet operational requirements
- Demonstrated superior conflict resolution skills
- Maintained ongoing relationships with clients
- Tracked food cost budgets to ensure financial accountability
- Managed inventory and fulfilled orders in a timely manner
- Maintained health and safety standards
- Ensured accurate cash handling during closures
Lead Cook Catering, USC
Aramark
Columbia, SC
07.2017 - 07.2021
- Cooked meals in batches, streamlining food preparation and minimizing wait times.
- Checked prepared food for adherence to quality and quantity standards.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Cook food following and receipt
- Prepare food and make sure the food is at the right temperature to be served
- Maintain sanitation, health, and safety standards in work areas.
- Clean, stock, and restock workstations and display cases.
- Ensured compliance with safety guidelines to protect staff and customers.
Customer Service Representative
Circle K
Columbia, SC
06.2019 - 09.2019
- Assisted customers by providing information and resolving complaints to enhance customer satisfaction.
- Answer customers' questions, and provide information on procedures or policies.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Processed ticket sales and merchandise transactions, ensuring accuracy and efficient service.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Compute and record totals of transactions.
- Organized and marked prices on merchandise to ensure accurate displays.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Created friendly atmosphere upon customer entry to foster a positive shopping experience.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Compile and maintain non-monetary reports and records.
Cook food following and receipt
SODEXO
Columbia, United States
08.2013 - 07.2017
- Cook, USC Aug.2013- July 2017
- Cooked food according to recipes and specifications to consistently deliver quality meals.
- Prepared meals in batches to ensure timely and consistent service.
- Checked prepared food to ensure it met quality and quantity standards.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Maintained sanitation, health, and safety standards in work areas to ensure compliance and a safe environment.
- Ensured compliance with safety guidelines to maintain workplace safety.
- Prepared and served food to create a positive and enjoyable dining experience for customers.
Assembly Line Worker
Bose
Columbia, SC
08.2009 - 05.2013
- Operate and cleaning production machinery, work station,& parts
- Notified maintenance team promptly about equipment failures to minimize downtime.
- Conducted thorough checks on equipment functionality.
- Organized items efficiently for shipment and storage to streamline logistics.
- Constructed durable structures using various materials to ensure stability during production.
Bartender
MIRRORS LOUNGE
Columbia, SC
11.2008 - 11.2009
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Serve wine, and bottled or draft beer.
- Collected payments for drinks served, ensuring accurate financial transactions.
- Maintained accurate cash receipts for financial accountability.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Limited problems related to customers' excessive drinking by persuading them to stop drinking.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Maintained cleanliness of glasses, utensils, and bar equipment to uphold hygiene standards.
- Stocked bar with beer, wine, liquor, and supplies to ensure efficient service and customer satisfaction.
Housekeeper
THE CLEANING AUTHORITY
Columbia, SC
11.2007 - 07.2008
- Executed cleaning tasks across various areas, maintaining high cleanliness and sanitation standards.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Dusted furniture, walls, machines, and equipment to uphold cleanliness and hygiene.
- Prepared cleaning solutions by mixing water with detergents or acids according to specifications.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Empty waste baskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Cashier
GAZ-BAH
Columbia, SC
07.2005 - 11.2007
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Compute and record totals of transactions.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Facilitated transactions for tickets and merchandise, contributing to positive customer experiences.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assisted customers with information and resolved complaints to enhance service quality.
- Provided a friendly greeting to enhance customer experience.
- Answer customers' questions, and provide information on procedures or policies.
- Maintained clean and orderly checkout areas while performing general cleaning duties to promote a welcoming environment.
Tutor/ Cook
BETHEHEM COMMUNITY CENTER
Columbia, SC
05.2005 - 08.2005
- Instructed students in study skills, note-taking techniques, and test-taking strategies to improve academic performance.
- Evaluated student progress during tutoring sessions to tailor instruction and enhance learning outcomes.
- Created teaching materials, including handouts and quizzes, to support diverse learning needs and reinforce key concepts.
- Maintain records of students' assessment results, progress, feedback, or school performance, while ensuring confidentiality of all records.
Cashier/ Sandwich Artist
SUBWAY
Columbia, SC
04.2004 - 05.2005
- Serving customers, Cleaned and organized the store to ensure a pleasant atmosphere for customers., Organized and stocked merchandise to improve store presentation and accessibility., Executed food preparation tasks to ensure quality and freshness of products served., opening and closing the store, Created fresh bread daily to meet customer demand. and cookies, etc
- Processed SUBWAY customer payments through cash register and POS system.
- Greeted guests and handled sandwich orders with friendly service.
- Prepared change and balanced cash drawer during shifts.
Cashier
BI-LO
Columbia, SC
08.2003 - 12.2004
- Computed sales prices and processed cash or credit payments to ensure accurate transactions.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Greeted customers and assessed individual needs to enhance the shopping experience.
- Describe merchandise and explain the use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Maintained store cleanliness by regularly cleaning shelves, counters, and tables to promote customer satisfaction.
- Inventory stock and requisition new stock.
Cashier
HESS EXPRESS
Columbia, SC
01.2004 - 04.2004
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Compute and record totals of transactions.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Sell tickets and other items to customers.
- Assisted customers by providing information and resolving complaints to enhance customer satisfaction.
- Answer customers' questions, and provide information on procedures or policies.
- Monitored checkout stations to ensure adequate cash and staffing, which contributed to efficient transaction processes.
- Maintained clean and orderly checkout areas while performing general cleaning duties, ensuring a pleasant shopping environment.
- Managed cash by sorting, counting, and wrapping currency and coins for deposit.
Education
GED (High school or equivalent) -
Richland District One
Columbia, SC05-2009
Skills
- Cleaning Experience
- Customer service
- Kitchen management
- Supervision
- Cash Handling
- Serving Experience
- Restaurant Management
- Employee development
- Food Preparation
- Menu pricing strategy
- Cooking
- Store management
- Conflict Management
- Food Production
- Microsoft Office
- Hospitality sales
- Inventory Control
- Food Handling
- Catering
- Training and development
- Retail management
- Host/Hostess
- Food Safety
- Team management
- Kitchen Experience
- Food cost control
- Staff scheduling
- Inventory management
- Financial oversight
- Food service operations
- Order fulfillment
- Quality control
- Client relations
- Catering coordination
- Conflict resolution
- Team leadership
- Clear communication
- Problem solving
- Attention to detail
- Staff training
- Revenue management
- Financial management
- Guest experience enhancement
- Complaint handling
- Brand management
- Safety management
- Supplier management
- Employee scheduling
- Recruitment and hiring
- Labor cost control
- Food safety regulations
- Customer relations
- Client relations
- Hospitality practices
- Team member development
- Hospitality background
- Microsoft office proficiency
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, ServSAFE Alcohol May 2026 to May 2029, ServSafe April 2024 to April 2029, National Menu Labeling November 2023 to November 2026
Timeline
Hospitality Manager
Aramark
08.2023 - Current
Supervisor
Aramark
08.2021 - 10.2023
Customer Service Representative
Circle K
06.2019 - 09.2019
Lead Cook Catering, USC
Aramark
07.2017 - 07.2021
Cook food following and receipt
SODEXO
08.2013 - 07.2017
Assembly Line Worker
Bose
08.2009 - 05.2013
Bartender
MIRRORS LOUNGE
11.2008 - 11.2009
Housekeeper
THE CLEANING AUTHORITY
11.2007 - 07.2008
Cashier
GAZ-BAH
07.2005 - 11.2007
Tutor/ Cook
BETHEHEM COMMUNITY CENTER
05.2005 - 08.2005
Cashier/ Sandwich Artist
SUBWAY
04.2004 - 05.2005
Cashier
HESS EXPRESS
01.2004 - 04.2004
Cashier
BI-LO
08.2003 - 12.2004
GED (High school or equivalent) -
Richland District One