Cindy Harris
Mount Sinai,New York
Summary
Expert in client education and claims guidance, emphasizing compliance adherence. Proven track record in coordinating training sessions and facilitating benefit orientations to improve client understanding and engagement.
Overview
15
15
years of professional experience
Work History
Aflac Benefits Consultant
Aflac
Mount Sinai, New York
02.2023 - Current
- Educated clients on insurance options and benefits enrollment processes, ensuring informed decision-making.
- Organized community events to promote Aflac services, increasing client engagement and awareness.
- Facilitated benefit orientation sessions for new employees and families.
- Coordinated training sessions for new agents, enhancing product knowledge and readiness for client interactions.
- Guided clients through claims processes to ensure clarity and efficiency.
- Collaborated with HR teams to effectively address employee benefit inquiries.
- Implemented compliance protocols to uphold regulatory standards.
- Analyzed assessment data to identify areas for instructional and programming improvements.
EMT-Basic
Port Jefferson Voluntary Ambulance
Mount Sinai, NY
05.2011 - Current
- Provided emergency medical care to patients in pre-hospital settings.
- Facilitated patient mobility and comfort during transportation to enhance overall care experience.
- Evaluated patients' medical status and monitored vital signs during transit.
- Recorded patient information for medical records to support continuity of care.
- Coordinated with team members for effective patient handoff, ensuring seamless transition of care.
- Maintained equipment and supplies to ensure readiness for emergencies.
- Communicated effectively with dispatchers and medical staff during calls.
- Participated in training sessions to enhance skills and knowledge base.
EMT Facilitator
Stony Brook Hospital
Stony Brook, New York
05.2020 - 01.2022
- Monitored patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation, and pain levels.
- Demonstrated composure and proactivity during emergency situations.
- Committed to quality care through ongoing training and education.
- Provided emotional support and comfort while transporting patients to destinations.
- Established strong rapport with medical professionals to enhance patient care efficiency.
- Collaborated with healthcare teams to ensure high-quality care for all patients.
- Coordinated with dispatchers and hospital personnel to manage patient transport logistics.
Education
MBA - Health Care Management
Dowling College
Oakdale, NY05-2013
Skills
- Employee benefits consulting
- Benefits compliance
- Claims guidance and support
- Data analysis and reporting
- Client engagement strategies
- Customer management
Timeline
Aflac Benefits Consultant
Aflac
02.2023 - Current
EMT Facilitator
Stony Brook Hospital
05.2020 - 01.2022
EMT-Basic
Port Jefferson Voluntary Ambulance
05.2011 - Current
MBA - Health Care Management
Dowling College