Cindy Hernandez
Correctional Officer
HOUSTON
Summary
Correctional Officer with a strong commitment to learning and adapting to new challenges. Demonstrates sound judgment and reasoned decision-making during crisis situations. Skilled at building professional rapport with prisoners and colleagues to support safety, de-escalate conflicts, and maintain a respectful and controlled facility environment. Dependable and highly flexible, with full availability and the ability to work additional hours when required to meet operational needs.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Correctional Officer
Texas Department Of Criminal Justice
05.2024 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Sales Associate
Aerie By American Eagle
07.2023 - 08.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX 05.2001 -
High School Diploma -
Benjamin O. Davis High School
06-2023
Skills
- Correctional facility procedures
- Contraband seizure
- Firearm operations trained
- Stress tolerance
- Trained in defensive tactics
- Problem-solving
- Bilingual - Verbal/written communication
- Time management
- Multi-tasking strength
- Goal oriented
Honors and Certifications
- Recipient of multiple academic and professional recognitions, including Cum Laude distinction for academic achievement. Additional honors include National Honor Society Certificate, National Technical Honor Society Certificate, and All-A Honor Roll recognition for two consecutive years. Also received a Varsity Tennis Certificate for athletic participation and achievement.
- Professional and technical certifications include International Academies of Emergency Dispatch Certificate and proficiency certifications in Microsoft PowerPoint, Word, and Excel.
Timeline
Correctional Officer
Texas Department Of Criminal Justice
05.2024 - Current
Sales Associate
Aerie By American Eagle
07.2023 - 08.2023
Bachelor of Science - Criminal Justice
Sam Houston State University
05.2001 -
High School Diploma -
Benjamin O. Davis High School