Cindy Hernandez
Summary
Dynamic operations professional with experience in management, compliance oversight, and risk mitigation across healthcare, banking, and pharmacy environments. Proven ability to streamline workflows, control costs, and mentor teams to improve operational performance. Skilled in cross-functional collaboration, regulatory compliance, and data-driven decision making.
Overview
9
9
years of professional experience
Work History
Materials Manager
The Center for Advanced Spine and Joint Surgery
Hauppauge, NY
02.2025 - Current
- Manage inventory levels and purchasing for surgical materials, implants, and medical supplies using the Envi PO system.
- Review implant logs and patient charts to ensure accurate tracking and documentation of materials used.
- Maintain organized purchase order records and coordinate with accounting to ensure accurate invoicing and payments.
- Support cost control initiatives by monitoring budgets, negotiating with vendors, and prioritizing essential purchases.
- Oversee logistics including distribution of supplies to ensure operational readiness.
Branch Ambassador
Capital One Bank
Plainview, NY
08.2019 - 02.2025
- Selected by Market Executive as a key operations contact; helped improve market operational performance from 67% to 86%.
- Mentored and trained new hires while leading team huddles on policy updates, compliance, and fraud prevention.
- Prepared branch for operational audits by reviewing reports and verifying proper documentation and compliance procedures.
- Managed cash control processes, reducing excess cash levels to 7% and coordinating inbound/outbound shipments.
- Delivered exceptional customer service with 100% Satisfaction and Feeling Welcome ratings.
- Assisted customers with digital banking, personal accounts, and business account setup while ensuring regulatory compliance.
- Compliance Experience: AML, KYC verification, BSA/OFAC regulations, transaction monitoring, risk assessments, SAR identification.
Pharmacy Technician & Manager
New Island Pharmacy
Deer Park, NY
03.2018 - 08.2019
- Managed pharmacy inventory, staffing schedules, and operational planning to improve efficiency and profitability.
- Negotiated pricing with pharmaceutical representatives for bulk purchases.
- Assisted pharmacists with prescription processing, refills, and medication preparation.
- Recognized by News 12 for contributions to improving pharmacy storage and operational organization.
Pharmacy Technician & Assistant Manager
Health Mart Pharmacy
Bay Shore, NY
01.2017 - 03.2018
- Processed prescriptions, refills, and medication preparation while maintaining compliance with pharmacy standards.
- Oversaw staff scheduling, benefits coordination, and team training.
- Resolved operational and customer service issues while maintaining efficient pharmacy operations.
Education
Bachelor's Degree - Business Management (Operations)
Stony Brook University
Stony Brook, NYBachelor of Science - Business Management (Operations)
Stony Brook University
Stony Brook, NYSkills
- Operations & Risk: Inventory Management, Cash Control, Compliance Audits, Risk Mitigation, Procurement
- Leadership: Team Mentoring, Coaching New Hires, Scheduling, Conflict Resolution, Team Engagement
- Technical: Power BI, Microsoft 365 (Excel), Envi (PO System), Digital Banking Platforms, Google Suites
- Cross-functional communication
- Operational efficiency
- Strategic planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Materials Manager
The Center for Advanced Spine and Joint Surgery
02.2025 - Current
Branch Ambassador
Capital One Bank
08.2019 - 02.2025
Pharmacy Technician & Manager
New Island Pharmacy
03.2018 - 08.2019
Pharmacy Technician & Assistant Manager
Health Mart Pharmacy
01.2017 - 03.2018
Bachelor's Degree - Business Management (Operations)
Stony Brook University
Bachelor of Science - Business Management (Operations)
Stony Brook University