Summary
Overview
Work History
Skills
Timeline
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Cindy Herrman

Garland,TX

Summary

Proven skills in promoting products and boosting revenue by connecting with customers. Skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Bringing several-year history of increasing sales and revenue using consultative techniques. Well-organized, reliable and experienced.

Overview

25
25
years of professional experience

Work History

Premier Reservations

United Airlines
Tampa, FL
05.2006 - 06.2020
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted customers in selecting the best product options based on individual needs.
  • Expertise in handling customer sales confirmations, questions, and general information details in a fast-paced call center.
  • Processed various forms of payments to complete multiple customer sales requests.
  • Provided customers assistance in preparing required government documents on sales.
  • Provided expertise in customer service to ensure satisfaction.

Corporate Travel Advisor

American Express Business Travel
Tampa, FL
07.1995 - 04.2006
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Built sustainable relationships with customers through open communication.
  • Identified potential opportunities to upsell products or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained an up-to-date knowledge of industry trends and available products.
  • Provided technical support to the development team by troubleshooting and resolving system-related issues prior to release, for all to apply company-wide.

Skills

  • Customer Engagement
  • Incoming Call Management
  • Customer Needs Assessment
  • Sales with upselling strategies
  • Sales quota achievement
  • Goal-Oriented
  • Accuracy and precision
  • Microsoft Word, Outlook, Salesforce

Timeline

Premier Reservations

United Airlines
05.2006 - 06.2020

Corporate Travel Advisor

American Express Business Travel
07.1995 - 04.2006

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Cindy Herrman