Cindy Huynh
San Bernardino,CA
Summary
Dedicated cashier with strong customer service skills, ensuring accuracy in cash transactions and compliance with gaming regulations. Committed to enhancing customer experiences and maintaining operational integrity.
Meticulous and reliable cashier with a solid track record in cash handling and customer service. Proven ability to manage high-pressure environments while ensuring compliance and confidentiality in transactions.
Overview
10
10
years of professional experience
Work History
Line Cashier Cage Operations
Yaamava Resort & Casino
San Bernardino, CA
04.2024 - Current
- Processed cash transactions efficiently and accurately to ensure smooth gaming operations.
- Maintained comprehensive knowledge of gaming regulations and compliance requirements.
- Assisted patrons with inquiries, providing exceptional customer service in high-pressure environments.
- Managed currency exchanges while adhering to strict security protocols and operational guidelines.
- Collaborated with team members to streamline cash handling procedures and enhance workflow efficiency.
- Conducted regular audits of cash drawers to maintain accountability and accuracy in monetary transactions.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Promoted positive work environment, resolving conflicts and encouraging teamwork.
- Achieved record of reliability, never missing day of work without prior notice.
- Maintained high levels of security and confidentiality, safeguarding sensitive customer information.
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Audited money drawers and hand or machine-counted large cash values.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Enhanced team knowledge, conducting informal training sessions on new policies and procedures.
- Increased efficiency in cash management processes, implementing streamlined counting and verification techniques.
- Processed cash and card transactions accurately while maintaining a balanced cash drawer.
- Assisted customers with inquiries, ensuring a positive and efficient service experience.
Warehouse Associate
Burlington Coat Factory Distribution Center
San Bernardino, CA
03.2021 - 03.2025
- Received, inspected, and organized incoming shipments to ensure product accuracy and quality control.
- Collaborated with team members to optimize workflow and improve operational efficiency in sorting processes.
- Maintained accurate inventory records using warehouse management systems to track stock levels consistently.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Completed regular cycle counts to maintain accurate inventory records.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Conducted regular audits of inventory storage areas to identify discrepancies and initiate corrective actions.
Waitress/Cashier
Pho Mai
San Bernardino, CA
01.2016 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and order delivery.
- Trained new team members on service standards and menu knowledge.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed customer transactions accurately and efficiently to enhance checkout experience.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
San Andreas
San Bernardino, CA06.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Conflict resolution
- Cash drawer balancing
- POS system operations
- ID verification
- Organizational growth
- Clear communication
- Dependability and reliability
- Receipt handling
- Problem-solving
- Honest and dependable
Languages
Vietnamese
Professional Working
Timeline
Line Cashier Cage Operations
Yaamava Resort & Casino
04.2024 - Current
Warehouse Associate
Burlington Coat Factory Distribution Center
03.2021 - 03.2025
Waitress/Cashier
Pho Mai
01.2016 - 03.2020
High School Diploma -
San Andreas