Cindy Jackson
Norton,VA
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
8
8
years of professional experience
Work History
Front End Manger
Food City
Norton, VA
09.1997 - 02.2006
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Skills
- Employee development and training
- Training and mentoring
- Customer Service
- Employee Supervision
Timeline
Front End Manger
Food City
09.1997 - 02.2006