Sebastian Trigoso
Edmond,OK
Summary
Communicative Front End Managing with 2 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Front End Manger
Uptowngroceryco
Edmond, OK
04.2022 - 01.2024
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Deer Creek High School
Edmond, OK05-2023
Skills
- Merchandising Expertise
- Employee Development and Training
- Business Administration
- Security Planning
- Staff Management
- Performance Improvements
- Strategic Planning
- Team Supervision
- Cash Register Operation
- Listening Skills
- Effective Planning
Affiliations
- I do Cross-Country/Track
- I like to make new Friends
- I am Hardworking
- I over Achieve
Languages
Spanish
Limited
Accomplishments
I've received a raise
References
References available upon request.
Timeline
Front End Manger
Uptowngroceryco
04.2022 - 01.2024
High School Diploma -
Deer Creek High School
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