Cindy Keilholtz
Mesa,AZ
Summary
Multi-tasking Senior Representative offering more than 10+ years of expertise in Medical administration. A team-oriented individual thriving on challenges. Promoting a background working for companies in the Medical/ surgery sector.
Overview
6
6
years of professional experience
Work History
Medical Administrative Senior Representative, MAA
Evernorth Care Group / Cigna
11.2021 - Current
- Check-in and check out Epic and Ris trained
- Scheduling appointments, x-rays, mammograms, Dexa scans
- Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
- Maintain accurate and complete documentation of all patients
- Process orders
- Place outbound phone calls for clarification on any issues involving patients.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to achieve shared objectives and project milestones.
Lens Tech / Shipping/Receiving Clerk
Paragon Vision
03.2021 - 10.2021
Surgery coordinator
Southwest Endoscopy
10.2020 - 03.2021
- Maintain master schedule, schedule surgeries, and coordinate between doctors and doctor's office staff
- Gather information for patients' charts
- Communicate between the OR coordinator, PACU, and patient's family
- Call and confirm surgeries
- Quote self-pay patients and make necessary financial arrangements.
Front desk receptionist
Surge Center at Pima Crossing
12.2017 - 09.2020
- Maintain master schedule, schedule surgeries, and coordinate between doctors and doctor's office staff
- Gather information for patients' charts
- Communicate between the OR coordinator, PACU, and patient's family
- Insurance verification.
Education
High School Diploma -
Mountain View High School
Mesa, AZ07.1990
Skills
- Record maintenance
- Hospital inpatient/outpatient
- Patient chart auditing
- Resourceful and reliable worker
- Office support
- Understanding of insurance benefits
- Insurance verification
- Patient payments
- Customer Support
- Data entry proficiency
- OSHA & HIPPA regulations
Timeline
Medical Administrative Senior Representative, MAA
Evernorth Care Group / Cigna
11.2021 - Current
Lens Tech / Shipping/Receiving Clerk
Paragon Vision
03.2021 - 10.2021
Surgery coordinator
Southwest Endoscopy
10.2020 - 03.2021
Front desk receptionist
Surge Center at Pima Crossing
12.2017 - 09.2020
High School Diploma -
Mountain View High School
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