Cindy Kurschner

Solving problems for customers regarding their orders.

Delivered prompt service to prioritize customer needs.

Helping customers with clothing knowledge and descriptions.

Tracking customer orders.

Assisting with returns & reorders.

Assisting with problems with customers orders.

When a supervisor was not available, I was asked to take the role of supervisor if customers asked for a supervisor. That entailed solving further problems that a normal customer service representative could not deal with. Sometimes involved dealing with irate customers.

Taking orders via telephone.

Entering order information into the computer.

Helping the customer with clothing knowledge & descriptions.

Transferring customers to other departments.