Work Preference
Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL LEADERSHIP & COMMUNITY SERVICE
Quote
Work Availability
Software
Timeline
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Cindy Lowe
Open To Work

Cindy Lowe

Mount Airy,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Instructor - Part TimeQuality Assurance SpecialistHuman ServicesQuality Assurance Analyst

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Mount Airy, NC
Open to relocation: No

Salary Range

60000/yr - 100000/yr

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time off401k matchCareer advancementCompany Culture

Summary

Dynamic Quality Assurance and Human Services professional with nearly 20 years of progressive experience in intellectual and developmental disability services, Medicaid compliance, utilization review, quality management, and regulatory oversight. Expertise in interpreting complex regulations and identifying compliance concerns, along with strong analytical skills to assess service trends. A collaborative approach with multidisciplinary teams has consistently led to improved outcomes for individuals receiving I/DD services. Committed to enhancing service quality and ensuring adherence to regulatory standards in a rapidly evolving environment.

Overview

1
1
Certification
2027
2027
years of professional experience

Work History

Instructor - Part Time

Surry Community College
01.2013 - Current
  • Teach Firefighting, Rescue, and EMS courses to Emergency Services personnel ensuring curriculum delivery follows regulatory standards.

Quality Assurance Specialist

LIFESPAN Services, Inc.
2024 - 2026
  • Developed and maintained quality assurance documentation to ensure compliance with industry standards.
  • Reviewed and updated standard operating procedures to enhance operational efficiency and accuracy.
  • Collaborated with cross-functional teams to assess document control processes and implement improvements.
  • Trained staff on quality documentation practices, fostering a culture of compliance and attention to detail.
  • Conducted audits of documentation for adherence to regulatory requirements, identifying areas for improvement.
  • Analyzed feedback from audits to refine quality processes, enhancing overall organizational performance.
  • Maintained comprehensive knowledge of relevant regulatory guidelines, ensuring ongoing compliance within all aspects of quality assurance operations.

Senior Director of Program Services

LIFESPAN Services, Inc.
01.2019 - 2024
  • Directed operations for seven I/DD day programs and three residential group homes
  • Ensured compliance with NC Medicaid requirements and licensing standards
  • Oversaw program quality initiatives and implemented corrective strategies
  • Supervised managers and QPs, providing mentorship and professional development
  • Managed complex budgets while maintaining person-centered supports
  • Established key performance indicators to measure success and guide operational adjustments for better outcomes.
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Facilitated stakeholder meetings to align on project objectives, ensuring transparency and collective buy-in on initiatives.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.

Director of Program Services

LIFESPAN Services, Inc.
01.2016 - 01.2019
  • Oversaw daily operations of two I/DD day programs
  • Ensured services delivered per individual plans and Medicaid requirements
  • Conducted program reviews and addressed compliance concerns
  • Recruited, trained, and supervised management staff
  • Led program development initiatives to enhance service delivery and client satisfaction.
  • Oversaw compliance with regulatory standards, ensuring operational excellence across all programs.
  • Developed strategic partnerships with community organizations to expand program reach and impact.
  • Implemented data-driven decision-making processes to optimize resource allocation and program effectiveness.
  • Advocated for client needs in program design, ensuring alignment with organizational mission and values.
  • Oversaw program risk assessments, identifying potential issues and developing mitigation strategies to ensure success.
  • Developed comprehensive budgets, ensuring accurate financial forecasting and efficient resource management.

DSP / Job Coach / Qualified Professional

LIFESPAN Services, Inc.
01.2006 - 01.2016
  • Provided direct support and skill-building services to individuals with I/DD
  • Developed and monitored person-centered plans and individualized goals
  • Maintained detailed service documentation for Medicaid compliance
  • Supervised direct care staff and ensured quality service delivery

Education

Associate of Applied Science -

Surry Community College
Dobson, NC

Bachelor of Science - Human Services

Gardner-Webb University
Boiling Springs, NC

No Degree - Education

Appalachian State University
Boone, NC

Skills

  • I/DD Service Definitions
  • Medicaid Regulations
  • Person-Centered Planning
  • Quality Assurance
  • Corrective Action Planning
  • Incident Review & Trends
  • Policy Development
  • Regulatory Compliance
  • Data Reporting & Analysis
  • Staff Training & Development
  • Microsoft Office Suite
  • Strong communication skills
  • Public speaking
  • Class instruction

Certification

  • I/DD Qualified Professional
  • NC EMT (Current)
  • Firefighter I & II
  • Fire & Life Safety Educator III
  • Instructor Level II
  • Technical Rescue
  • Carter Kit Sensory Bags Instructor

ADDITIONAL LEADERSHIP & COMMUNITY SERVICE

Skull Camp Fire & Rescue, Board of Directors, Secretary: 2013 - Present

Quote

Stop chasing the money and start chasing the passion.
Tony Hsieh

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Therap Services

DocuSign

SignNow

Microsoft

Timeline

Senior Director of Program Services

LIFESPAN Services, Inc.
01.2019 - 2024

Director of Program Services

LIFESPAN Services, Inc.
01.2016 - 01.2019

Instructor - Part Time

Surry Community College
01.2013 - Current

DSP / Job Coach / Qualified Professional

LIFESPAN Services, Inc.
01.2006 - 01.2016

Quality Assurance Specialist

LIFESPAN Services, Inc.
2024 - 2026

Associate of Applied Science -

Surry Community College

Bachelor of Science - Human Services

Gardner-Webb University

No Degree - Education

Appalachian State University

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Cindy Lowe